Manager, IT ERP - Oracle Distribution & Order-to-Cash

Job Summary:  

This position is based on‑site and requires four days per week in the Brea office to support collaboration and business needs.  

Envista is a global family of dental brands with operations in more than 100 countries spanning the US, EMEA, Russia, the Middle East, India, China, Japan, Australia, Latin America, and beyond. Our Oracle E-Business Suite Order Management platform is how customer orders turn into shipments and revenue across all those markets and brands. We are looking for a Manager, IT ERP - Oracle Distribution & Order-to-Cash to own the functional health, integrity, and forward roadmap of that platform. 

This role will be hands-on with solution design, configurations, testing changes, and maintaining order cleanliness. This role will lead a small team and direct the managed-service partner resources. 

Because we have grown through acquisition, the distribution/order-to-cash landscape carries the complexity of many brands, channels, and country-specific requirements. A significant part of this role will be evaluating the process to simplify while keeping the orders/shipments moving and the controls intact. 

Primary Duties and Responsibilities: 

Order Management and Order-to-Cash Functional Leadership (hands-on) 

• Serve as the functional leader for Oracle EBS distribution and the full order-to-cash cycle: order capture, booking, scheduling, reservations, pick release, ship confirm, and the handoff to invoicing, along with intercompany, internal order, and drop shipments 

• Lead design, configuration, testing, and rollout for enhancements, integrations, and upgrades  

• Clear stuck orders and shipments, while tracing problems across order management, pricing, inventory, shipping, and the links to receivables and tax 

• Returns and RMA processing, including returns receipts and the credit handoff 

 
Inventory, Availability, and Scheduling 

• Own the order-to-cash side of inventory behavior: on-hand availability, reservations, and the sub-inventory and locator logic that drives picking 

• Successfully partner with Supply Chain and own the reservation and availability behavior that order scheduling depends on 

• Available-to-promise and scheduling: promised dates, sourcing rules that pick the fulfilling warehouse, backorders, and partial shipments. 

• Lot and serial control, shelf-life, and first-expiry-first-out picking for traceability 

 
Ownership of Holds, Approvals, and Order Controls 

• Own the holds framework across the order flow - including credit holds, trade-compliance holds, and margin or pricing holds - and the workflows that route and release them 

• Order approval and release authority, aligned with segregation of duties 

• Tax determination at the order line through E-Business Tax, in step with the Finance team 

• Order and shipment events that feed revenue recognition, including deferred and bundled arrangements 

 
Pricing (Advanced Pricing) 

• Own Oracle Advanced Pricing end to end: price lists, modifiers, qualifiers, price agreements, formulas, and the setups that drive correct pricing at order entry 

• Support multi-currency and country-specific pricing across markets while keeping pricing governance clean as new brands and price lists are added 

• Resolve pricing defects and mispricing at the configuration level and build the controls that keep pricing accurate as the catalog and agreements change 

 
Shipping, Logistics, and Fulfillment Execution 

• Pick release rules, ship confirm, delivery grouping, and shipping documents across warehouses and regions 

• Shipping label generation, including the QAD label integration 

• Carrier integration for rating, labels, tracking, and the documents that move with international shipments 

• Automated order picking and the WOTA integration behind it 

 
Global trade compliance (GTM and WOTA) 

• Global Trade Management and the WOTA workflows that decide whether a product qualifies for reduced or zero tariff rates under a Free Trade Agreement 

• Restricted party screening, export controls, license determination, and embargo handling, including sanctioned markets such as Russia 

• Duty, tariff, and customs requirements in the order and shipping flow, working with the Tax team 

• Order and shipping document localization by country and the events that trigger e-invoicing in markets like Brazil and Mexico. Finance owns the e-invoicing platform; this role owns what feeds it 

 
Integrations, Channels, and Brand Systems 

• EDI and B2B order intake from distributors and channel partners with matching outbound order, shipment, and invoice messages 

• Brand integrations in the order flow 

• Handoffs to Receivables and the tax engine, so orders are invoiced and tax correctly 

• Maintain a current map of every integration in this flow, with named owners and error handling 

• Maintain customer and item master data that orders depend on - owned or shared with a data-governance function 

• Operational reporting and documents, including order & shipping documents and the dashboards customer service and logistics rely on 

• Keep non-production environments isolated from production, so test orders never reach real customers or partners 

 
Intercompany and Global Order Flows 

• Drive multi-org order management across operating units: how orders are captured, shipped, and invoiced across a large number of legal entities 

• Intercompany and internal sales orders, global drop shipments, and intercompany shipping between entities 

• Multi-currency orders and the ship-from logic that picks which warehouse or entity fulfills an order 

• Work with Finance and Supply Chain to ensure intercompany flows support transfer pricing, costing, and consolidation 

 
Team and Partner Leadership 

• Lead & develop a small team and set the standard for the work 

• Directly manage the managed-service partner (MSP) resources supporting the Distribution stream - set their priorities, hold them to delivery and quality standards, review their work, and integrate them as one team with internal staff 

• Run the day-to-day partner relationship for this domain, including ticket quality, service levels, and documentation 

• Spread knowledge so no single person is the only one who can run a brand flow or a manual setup 

 
Roadmap, Projects, and Delivery 

• Define and maintain a Distribution and Order-to-Cash IT roadmap that aligns with business objectives, simplifies the landscape, and builds a scalable foundation for growth 

• Lead distribution workstreams through the full delivery lifecycle from requirements through design, configuration, testing, deployment, and post-go-live support 

• Lead the order-to-cash side of acquisition integrations, bringing acquired brands and entities into the Oracle platform where appropriate 

• Drive process automation, fewer stuck orders, faster fulfillment, and a better experience for the order management, customer service, and logistics teams who depend on the system 

• Balance business priorities, technical constraints, and compliance requirements to deliver solutions that hold up over time 

 
Controls, SOX, and Audit 

• Ensure order-to-cash processes and changes meet SOX, IT general control, and audit requirements, with proper segregation of duties and documented approvals including controls over pricing, credit, and order release 

• Partner with Internal Audit, the SOX program, and Security on walkthroughs, testing, risk assessments, and remediation, and treat findings as work to be resolved promptly rather than deferred 

• Maintain disciplined change management, including change freezes around close and audit periods and complete, audit-ready evidence for changes that affect order, pricing, or revenue flow 

 
Stakeholder Partnership 

• Build strong working relationships with the brand commercial teams, customer service, logistics, supply chain, and finance teams 

• Translate distribution and commercial needs into sound Oracle solutions and translate system realities back into terms the business can act on 

• Influence priorities and lead change-management activities across teams that do not directly report to you 

Minimum Requirements: 

• Bachelor's degree in Information Systems, Computer Science, Supply Chain, Business, or related field 

• Ten or more years of hands-on Oracle EBS Order Management and Order-to-Cash experience with deep, current expertise across Order Management, Advanced Pricing, and Shipping Execution 

• Demonstrated depth across the full order-to-cash cycle: order capture, pricing, scheduling, available-to-promise, pick release, ship confirm, shipping documents, and the handoff to Receivables 

• Hands-on experience with order scheduling and available-to-promise, including sourcing rules, backorders, partial shipments, and the interface to supply planning 

• Hands-on experience with lot and serial control and shelf-life or expiration handling in the order and shipping flow, ideally in a regulated or medical device setting 

• Working knowledge of the holds and order-control framework, including credit, trade-compliance, and margin holds and the approvals that release them 

• Hands-on experience with complex multi-org Order Management in a large, multi-entity environment, including intercompany orders, internal orders, and drop shipments 

• Experience with order intake at scale, including EDI and B2B with distributors and channel partners 

• Working knowledge of Global Trade Compliance in the order flow, including Free Trade Agreement and tariff determination, restricted party screening, and export controls - hands-on Oracle Global Trade Management (GTM) experience is a strong advantage 

• Experience in a global organization with operations across multiple regions and a large number of legal entities 

• Proven experience leading internal teams and directing external or managed-service partner resources to deliver quality work on time 

• Solid understanding of SOX, IT general controls, and segregation of duties as they apply to order, pricing, and revenue processes 

• Experience leading work across the full delivery lifecycle, from requirements through support 

Preferred Skills & Experience: 

• Experience with configure-to-order or made-to-order flows, relevant to custom and brand-specific orders 

• Experience in medical device or other regulated manufacturing distribution 

• Experience with carrier integration, international shipping documentation, and customs requirements across many countries 

• Experience integrating Oracle with brand-specific portals and device applications, and with multi-ERP shipping or label environments such as QAD 

• Experience with Channel Revenue Management or Trade Management (rebates, accruals, claims) and with Credit Management 

• Experience with web or self-service order channels such as iStore 

• Experience supporting order and shipping localization requirements in demanding jurisdictions such as China, Russia, Japan, Brazil, and Mexico 

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