Manager Live Ticketing

Who are we hiring?

The Manager, Sphere Live will assist the Booking department, including the SVP and Live, with tasks that are integral to the day-to-day operation of the department.  This will include but is not limited to on-sale calendar maintenance, acting as primary ticketing contact for all events, creating and managing scaling and show builds for all events, managing artist / promoter and venue holds, and acting as primary point of contact for Ticketmaster on all day-to-day ticketing related issues for the department.  This position will assist in department reporting, data analysis and special projects. 

What will you do?

• Act as primary ticketing contact for all events
• Create and manage scaling and all show builds for all events
• Create and distribute event confirmation memos
• Manage third party distribution partners
• Weekly event audits, ticket sales, inventory and sign-up reports.
• Manage all tickets for artist / promoter and venue holds
• Act as primary point of contact for Ticketmaster for all ticketing related issues for the department
• Oversee, supervise and execute the implementation of all event ticketing needs to ensure client satisfaction and retention
• On site management at venue day of event, as needed
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  

What do you need to succeed?

• Strong experience in event ticketing (5 years + preferred)
• Proficient in Ticketmaster, TM1, Host and Archtics
• Excellent communication and critical thinking skills
• Excellent project management skills
• Flexibility – ability to multitask, interact with diverse entities
• Teamwork – ability to work across various departments
• Excellent organizational skills
• Excellent self-motivational skills
• Ability to work in a fast-paced environment
• Ability to establish working relationships with people at all levels
• Ability to identify problems and seek solutions
• Knowledge of Microsoft Outlook, Word, PowerPoint and Excel

#LI-Onsite