USA - Delaware - Wilmington (Biotech), United States of America
Onsite
Job Description
Position Summary:
The Manufacturing Automation Manager of Lab Digital Support Operations is responsible for leading a team of FTEs and contractors, delivering high-quality IT support for lab operations at our company. This role oversees team development, performance management, and strategic goal setting, ensuring alignment with both site and corporate objectives. The ideal candidate will combine technical expertise with strong leadership and communication skills, fostering a culture of continuous improvement, diversity, and inclusion within the Lab IT team.
Key Responsibilities
Leadership & Team Management:
Lead, mentor, and develop a team of FTEs and contractors, fostering a culture prioritizing diversity, inclusion, safety, quality, and compliance.
Build strong collaborative relationships between Lab IT and other departments including QC and Manufacturing.
Provide clear direction, establish high standards, and assess team performance to deliver top-tier Lab IT support.
Conduct regular performance evaluations and provide constructive feedback to team members.
Strategic Planning & Goal Setting:
Establish goals and KPIs for the Lab IT team, ensuring alignment with QC, manufacturing, site and corporate objectives.
Drive continuous improvement initiatives across the Lab IT landscape to achieve year-on-year productivity gains.
Identify opportunities for process improvements and lead initiatives to enhance operational efficiency.
Collaborate with off-site Value Teams (VTs) to prioritize and deploy initiatives that improve digital maturity in lab operations.
Operational Excellence & Issue Resolution:
Monitor key metrics and ensure timely closure of safety, quality, and compliance actions, including QNs, CAPAs, and Change Controls.
Ensure audit readiness for lab IT systems, particularly in areas related to quality metrics.
Develop and manage budgets, maintaining operational efficiency.
Technology Integration & Reliability:
Collaborate with the business to ensure all lab equipment purchases align with IT standards and integrate seamlessly with our company infrastructure.
Maintain Lab IT systems’ reliability, enhancing efficiency through technology.
Oversee Lab system validation and ensure all changes, including security patches, are properly assessed for software compatibility.
Stay current with Lab IT trends and technologies, recommending new solutions and improvements.
Collaboration & Standardization:
Coordinate with regional and global teams to standardize processes and procedures across lab IT systems.
Collaborate with cross-functional teams to troubleshoot and resolve automation-related issues promptly.
Stakeholder Engagement & Change Management:
Manage vendor relationships, ensuring their services meet quality and contractual obligations.
Lead stakeholder engagement to manage IT change initiatives effectively and communicate priorities clearly.
Strategically influence cross-functional teams and senior leadership to advance Lab IT goals.
Education Minimum Requirements:
Bachelor’s degree in engineering, information technology, or a related field.
Preferred Skills & Experience:
Minimum of 5+ years of experience in digital systems within a manufacturing environment, with at least 3 years in a leadership/team lead role.
Experience supporting digital laboratory systems and applications in a GMP regulated environment (R&D, QC, Analytical, or Development labs).
Hands‑on experience with Laboratory Information Management Systems (LIMS), Chromatography Data Systems (CDS), and laboratory instrument integration platforms (e.g., Empower, LabWare, LabX, or equivalent)
Strong knowledge of digital technologies, systems, and best practices.
Deep practical knowledge of COTS laboratory equipment and analytical instrumentation (HPLC, UV, FTIRs, spectrophotometers, titrators, balances, etc.) and their vendor software/applications
Familiar with integrating lab instruments and applications with enterprise systems (e.g., LIMS, ELN, data historians, SDC, Scitara, Biovia , MES or reporting platforms).
In‑depth understanding of the System Development Life Cycle (SDLC) for regulated systems, including requirements, design/configuration, testing, validation, release/change control, and maintenance.
Working knowledge of IT/OT standards, cybersecurity, and infrastructure considerations for lab environments (PC‑based and non‑PC instruments).
Excellent problem-solving skills and the ability to think strategically.
Strong interpersonal and communication skills, with the ability to influence and collaborate effectively.
Demonstrated project management and delivery skills for digital lab initiatives (system implementations, upgrades, instrument integrations, migrations)
Proficiency in budget management and financial analysis. Including cost‑effective sourcing, standardized onboarding, and spend‑tracking of Fixed‑Term Contractors (FTCs) for the site.
This role provides a unique opportunity to shape the digital transformation of lab operations at our company, driving innovation and operational excellence.
Required Skills:
Audit Management, Budgeting, Business Process Improvements, Cybersecurity, Data Management, Driving Continuous Improvement, GMP Compliance, Laboratory Information Management System (LIMS), Manufacturing Environments, Operational Excellence, Problem Management, Quality Management, Real-Time Programming, Software Development Life Cycle (SDLC), Stakeholder Engagement, Strategic Planning, Systems Development Lifecycle (SDLC), Vendor ManagementPreferred Skills:
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Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The salary range for this role is
$117,000.00 - $184,200.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
DomesticVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
Not ApplicableShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aJob Posting End Date:
06/5/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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