Manager, Market Operations Training (Leadership)

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do. 

The Manager, Market Operations Training owns the design, delivery, and measurement of leader training across Market Operations — from Team Leads through Territory Managers. This role builds the programs that ramp new and newly promoted leaders and continues to develop them once they are in seat, ensuring every leader in our footprint is equipped to run standard work, coach their teams, and deliver a consistent customer experience. This role works closely with Operations Leaders as well as our Process, People Operations, Analytics, and Product teams.

This position is based at our corporate headquarters in Tempe, AZ and requires travel up to 15% of the time.

What you will do

• Own the leader training program lifecycle — from needs analysis and curriculum design through field delivery, certification, and performance measurement — for leaders from Team Lead through Territory Manager.
• Build and run new leader onboarding — focused on technical training, ensuring newly hired and newly promoted leaders ramp to full productivity on a predictable timeline.
• Partner with POps to deliver ongoing leadership development — coaching capability, standard work adherence, performance management, and team member experience.
• Maintain the leader training calendar and deployment schedule, coordinating delivery cadence and site visits with operations leaders.
• Monitor program effectiveness through validation, certification completion, and leader performance data; proactively surface gaps, insights, and trends.
• Measure and interpret program impact, and build reporting for internal stakeholders and operators.
• Build and execute action plans for leaders and sites showing persistent gaps, partnering with Territory Managers on solutions.
• Lead a team of training specialists and instructional designers responsible for leader curriculum and delivery — hiring, coaching, and developing the team.
• Partner closely with the team responsible for team member training to ensure curriculum, messaging, and standard work stay aligned across all levels of the organization.
• Serve as a thought partner to operations leaders on capability gaps, and translate business priorities into training solutions.
• Other duties as assigned.

What you should know/have

• 3-5+ years of experience in training program management, learning and development, human capital, operations, or a related field.
• Experience designing and facilitating training for people leaders, not just individual contributors.
• Experience leading a team of individual contributors.
• Proven ability to run training programs across a distributed, multi-site footprint with consistent delivery.
• Proven ability to develop training needs assessments, training strategies, and training plans with stakeholders across the business.
• Strong data literacy — comfortable leveraging data and AI tools to measure the effectiveness of training programs.
• Working knowledge of adult learning methodologies and learning management systems.
• Demonstrated track record of collaboration with field or site-level operations leaders and driving accountability to program adherence.
• Strong project management and organizational skills — ability to manage multiple programs and timelines simultaneously without losing accountability.
• Excellent written and verbal communication skills, including facilitation and presentation skills; proven ability to communicate effectively across all levels of an organization.
• Willingness to travel up to 25%.

It would be great if you also have

• Bachelor's degree in Business, I/O Psychology, Learning Design, Organizational Development, or a related field.
• Experience supporting leader development in a high-growth operations, logistics, or supply chain environment.
• Experience with eLearning authoring tools.
• Experience with Google Suite and Workday.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.