Department
OPS ITS - Chief Technology Office
About the Department
IT Services (ITS) collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications that support the mission of the University. ITS supports and enables faculty research and teaching with the effective use of technology, simplifies the technology experience for all users, and identifies, manages, and mitigates technology risks for the University.
Job Summary
The Manager, Network Administration and Operations is responsible for the day-to-day configuration, operation, monitoring, and availability of the University’s wired (Ethernet) and wireless (WiFi) campus network services. This role directly manages a team of network administrators and technicians who perform hands-on installation, configuration, troubleshooting, and maintenance of network infrastructure including switches, wireless access points, and supporting services such as DNS, DHCP, and IPAM. This position ensures operational consistency through standardized procedures, run-books, and repeatable processes, and serves as the primary escalation point for Tier 1 and Tier 2 network support operations. The Manager coordinates closely with the Senior Manager, Network Engineering to align operational activities with infrastructure priorities.
Responsibilities
- Manages network administrators and technicians who perform the configuration, installation, operation, and monitoring of the campus Local Area Network (LAN), including switches, wireless access points, and end-user connectivity infrastructure.
- Oversees the performance, availability, and security of wired and wireless network services across the University campus, including monitoring, incident response, and escalation management for network-related outages and degradations.
- Oversees monitoring and troubleshooting of campus network infrastructure including LAN switches, wireless access points, DNS/DHCP services, and related connectivity systems, ensuring timely resolution of incidents and accurate documentation of remediation steps.
- Serves as the primary point of contact for network connectivity issues escalated from the IT Services help desk, coordinating with IT and facilities stakeholders as needed to resolve network service disruptions.
- Develops, maintains, and enforces standard operating procedures, run-books, and repeatable operational processes to ensure consistent service delivery and minimize unplanned downtime.
- Analyzes network usage trends and prepares operational metrics to assess service health and team workload.
- Develops and documents Tier 1 and Tier 2 data network support procedures for troubleshooting, change communication, and service restoration, and evaluates operational effectiveness on an ongoing basis.
- Maintains accurate records of network asset configurations, incident logs, and change management documentation in accordance with ITS standards.
- Manages employee performance by establishing annual goals, allocating resources, conducting performance assessments, and supporting the professional development and career growth of network administrators and technicians.
- Encourages participation from team members in improving operational processes, documentation, and ITS service delivery practices.
- Maintains current knowledge of network administration technologies, tools, and best practices through professional development, vendor resources, and peer networks.
- Coordinates with the Senior Manager, Network Engineering to align operational activities with infrastructure priorities, ensuring technician and administrator capacity is deployed effectively against maintenance schedules and project commitments.
- Interfaces with internal IT teams and end-user stakeholders to address network connectivity needs and ensure operational service levels are maintained across the campus environment.
- Manages the performance and availability of the wireless and wired University networks. Advises on the planning, executing, and operation of the campus fiber plant.
- Develops plans to sustain and improve the University's Networking Services and Information Technologies (NSIT) network. Creates strategic plans for network design, implementation, and upgrades/modifications to existing networks.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Education:
- Bachelor’s or associate degree in computer science, information technology, electrical engineering, or a related field.
Experience:
- 7+ years of progressive experience in enterprise network engineering and administration.
- Background in higher education or research-intensive IT environments.
Certifications:
- Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, or equivalent.
Technical Skills or Knowledge:
- Expertise in campus and enterprise networking: LAN/WAN, routing and switching (Cisco and/or Juniper), wireless, and network security.
- Familiarity with SD-WAN, zero trust network access (ZTNA), or SASE architectures.
- Proficient in DNS/DHCP/IPAM management platforms.
- Proficient at driving automation initiatives using network programmability (Ansible, Python, REST APIs).
Working Conditions
- Hybrid work schedule, onsite and remote as required.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- References Contact Information (3)(required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
People Manager
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$135,000.00 - $145,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
