Manager of Client Coding Integration

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between  $76,300 to $114,450  annually based on experience

The Manager of Client Coding Integration is responsible for assisting in the development and evolution of the overall strategy for Ensemble Coding Operations. The Manager is responsible for assisting with all client coding customer service operational processes and workflow, including but not limited to, new client onboarding, provider clinical documentation improvement, support of operational coding processes, and customer coding relationship management. The Manager interprets client policies and procedures, recommends changes as appropriate, and provides relevant feedback. The Manager assists the Director of Coding Integration with the oversight and implementation of Coding Operations operational planning, service commitment, workflow processes and internal controls. As the Manager, this person serves as a key promoter of Ensemble PRC Coding Operations and is responsible for setting the tone of Coding Operations as a service organization, continuously seeking to understand, meet, and exceed customer expectations and needs.

Job Responsibilities: 

• Sets clear goals and objectives for team members to drive operational excellence and problem-solving initiatives
• Ensures understanding and adherence to policies, practices, and procedures by direct reports, customers, and stakeholders
• Collaborates with practice Leadership teams to provide coding direction and guidance, fostering transparency and efficiency in coding processes
• Works closely with PRC Coding Operations to identify and resolve client issues promptly, maintaining alignment with organizational objectives
• Facilitates active engagement of client leadership in coding reporting with physicians, promoting transparency and collaboration.
• Collaborates with client leadership and physicians to ensure customer satisfaction and address coding accuracy concerns effectively
• Maintains effective working relationships with client leadership and providers, serving as a liaison between Ensemble PRC Coding Operations and practice management
• Supports strategic initiatives to enhance working relationships with clients, participating in committee meetings and strategic updates
• Proactively manages operational challenges within practice operations and coding teams, ensuring timely resolution and effective communication
• Contributes to innovation and knowledge sharing efforts within Coding Operations, identifying and implementing process improvements
• Participates in delivering coding training and education programs for physicians and client leadership, promoting continuous improvement
• Supports the performance review process for direct and indirect reports, fostering professional development and organizational success

Experience We Love:

• 5-7 years experience with coding
• 3-5 years of supervisory/management experience in Coding
• Experience working in large organizations, preferred.
• Consulting or proven work experience in areas of process reengineering and project management strongly preferred.
• Travel to client sites (estimate 20-40% travel)
• PC skills ‐ demonstrates proficiency in Excel, Power Point, and ability to work in multiple EMR systems (Meditech, AllScripts, Cerner, Power Chart, Epic)
• Tactical execution ‐ oversees the development, deployment and direction of complex programs and processes.
• Customer relationship ‐ establishes and maintains long‐term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Cultivating strategic customer relationships and ensuring that the customer perspective is the driving force behind all value‐added business activities.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. 
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. 

Minimum Education:

• Bachelors Degree or Equivalent Experience 

Licensure/Certification Required:

Candidates must have and keep current at least one of the following professional certifications (CPC, CPMA or CCS Preferred):

• CPC (Certified Professional Coder)
• CCS-P (Certified Coding Specialist-Phys Based)
• CCS (Certified Coding Specialist)
• RHIA (Registered Health Information Administrator)
• RHIT (Registered Health Information Technician)

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