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United Kingdom
Onsite
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
About the role
The Manager of CRO owns conversion growth across ClassPass’s Consumer and Partner websites. This is a commercial, insight-led role: you’ll find the biggest opportunities, decide what we test and in what order, and make the case in terms of revenue, not just conversion rate.
You’ll lead four CRO Developers across B2C and B2B who build and test in our codebase and ship net-new web experiences, from page redesigns to programmatic page systems. You set the direction (hypotheses, priorities, target experience, and measurement), with enough technical fluency to scope work with developers and engineering and to tell a quick test from a quarter-long build.
You’ll treat the website as one part of the customer journey, connecting it to paid media, audiences, lifecycle, and brand messaging.
What you’ll own
Growth strategy & roadmap
Customer experience, UX & messaging
Team & partnerships
What we’re looking for
Requirements
Strongly preferred
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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