Job Description
Position Summary:
This position is responsible for the oversight, coordination, and continuous improvement of the College of Business Instructional Coordinator (IC) program. The role manages all aspects of the IC function, including recruitment and hiring, onboarding and training new hires, coaching and performance evaluation, work assignment distribution, scheduling, and ongoing program administration. The position collaborates closely with faculty to ensure instructional support needs are met, maintains clear and effective communication across stakeholders, and establishes and monitors service quality standards. Serving as a subject matter expert in Canvas, this role provides guidance and support to ICs, promotes best practices in online course facilitation, and ensures students receive timely, consistent, and high-quality support throughout their learning experience.
This is a special 12 month appointment with a 3 year term, renewable contingent upon available funding, continued business needs, and satisfactory performance in the role. This position is eligible for remote work (restrictions may apply).
Learn more about the College of Business: https://biz.colostate.edu/about
For full consideration, please apply by Friday, November 20, 2026, 11:59 PM (MT). Applications will be accepted until the position is filled.
Essential Job Duties:
- Lead the recruitment, interviewing, hiring, onboarding, and performance management of Instructional Coordinators (ICs).
- Provide day-to-day supervision, coaching, and work direction for ICs, including assigning course support responsibilities, managing schedules, monitoring workload distribution, and addressing operational and performance-related concerns.
- Collaborate with faculty to assess instructional support needs, align IC assignments with course demands, and ensure effective coordination and delivery of online course support services.
- Serve as a College subject matter expert for Canvas, training ICs on learning management system functionality, instructional technologies, course facilitation processes, and established program protocols. Utilize Canvas to assign student IC sections.
- Evaluate IC performance through analysis of student and faculty feedback, service metrics, and direct observations; provide ongoing coaching, feedback, and development plans to maintain high performance standards.
- Develop, maintain, and continuously improve onboarding materials, training resources, operational manuals, communications, meetings and orientations, and best practice guidelines to support consistent, high-quality service delivery across the IC program.
- Establish and monitor service quality standards to ensure students receive timely, responsive, and effective academic support; identify opportunities for process improvement and implement solutions that enhance the student experience.
- Partner with faculty, program leadership, and other stakeholders to address instructional and operational challenges, resolve faculty and student concerns, improve online course delivery, and recommend enhancements to IC program processes and practices.
- Other duties as assigned.
Supervision:
- Supervises approximately 50 part-time Instructional Coordinators.
Conditions of Employment:
- This position must work a portion of their part-time schedule during regular business hours (8:00 a.m. to 5:00 p.m. MST) to meet business needs. The manager is expected to be responsive to emails and phone calls during business hours and may occasionally be required to work or respond to communications during evenings and weekends.
- This position qualifies for remote work, however the incumbent may be expected to perform work onsite in Fort Collins, CO two to three times per year.
- Pre-employment Criminal Background Check (required for all new hires).
- Must be legally authorized to work in the United States by the proposed start date; the College of Business will not sponsor a visa for this position now nor in the future.
Minimum Qualifications:
- Bachelor’s degree.
- Three or more years demonstrated supervisory experience.
- Demonstrated proficiency in project management and developing/improving processes.
- Demonstrated organizational skills, ability to meet deadlines, and attention to detail.
- Excellent written, verbal, and interpersonal communication skills.
Preferred Qualifications:
- MBA from an accredited institution.
- Experience with CSU’s LMS platform, Canvas.
- Demonstrated understanding of online teaching and delivery technology.
- Experience in staffing and scheduling.
- General managerial competencies including: interviewing, performance management and evaluation, coaching, conflict resolution, etc.
- Knowledge of graduate programs curriculum, programs, and courses, with greater preference given to those with knowledge of CSU’s College of Business graduate program curriculum, programs, and course.
Application Instructions:
Applicants will be expected to provide:
- A cover letter indicating interest in the position at Colorado State University along with a brief description of the applicant’s ability to meet the position’s required and preferred qualifications.
- A resume.
Salary Range
$65,000 - $73,000 ($32,500 - $36,500 at 50% FTE)
Required Application Documents
To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Cover Letter, Resume/CV
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
