Onsite
The Manager of Technical Implementation Specialists leads a team responsible for delivering successful onboarding and technical implementations, ensuring seamless deployment, integration, and a high-quality customer experience from booking through handoff. This role oversees daily operations, drives execution against timelines, and partners cross-functionally to remove blockers and improve processes. The Manager balances customer expectations, technical feasibility, and operational efficiency to deliver strong outcomes. The ideal candidate brings proven leadership experience, technical fluency, and the ability to manage complex implementations in a fast-paced environment.
This position will be hybrid. Work in office M-W and work from home Th-F.
Reports to: Director of Implementation
Lead, coach, and develop a team of Technical Implementation Specialists to drive performance, accountability, and growth
Oversee end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards
Partner cross-functionally with Sales, Product, Customer Success, Finance and Support to ensure seamless customer experiences
Proactively identify, manage, and resolve risks, escalations, and implementation challenges
Drive process improvements to increase efficiency, scalability, and consistency across onboarding workflows
Monitor team performance and project health, using data and reporting to inform decisions and communicate with leadership
3+ years in SaaS technical implementations & onboarding, technical success, or technical account management.
1-2+ years of proven experience leading and managing teams, including performance management and development
Proven experience leading or mentoring teams in a technical or customer-facing environment
Consistent track record of meeting or exceeding performance goals
Strong ability to operate effectively in a fast-paced, high-growth environment
Proficiency with tools such as Google Workspace (Docs, Sheets, Slides), Salesforce, Jira, and other project management platforms
Strong understanding of technical implementation processes and system integrations
Ability to translate technical concepts into customer-friendly communication
Strong alignment with company values and culture
Demonstrated ability to scale processes and improve operational efficiency
Network+ Certification
Experience in SaaS, healthcare/dental, or technical onboarding environments
Leadership: Decisive, motivating, and accountable
Strategic Thinking: Proactive problem solver with a forward-looking mindset
Communication: Clear, concise communicator and active listener
Execution: Highly organized with strong time and priority management skills
High Emotional Intelligence: ability to manage stressful situations with professionalism and calmness
Adaptability: Thrives in ambiguity and change
Collaboration: Team-oriented with strong cross-functional partnership skills
Customer Focus: Deep commitment to delivering exceptional customer experiences
Integrity: Honest, reliable, and ethical in decision-making
Performance Driven: Holds self and team accountable to high standards
Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
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