Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Payments Solutions & Commercialisation (ANZ)
Mastercard’s Merchant Cloud team is seeking a payments professional to manage technical product engagement and commercialisation across key customers across Australia, New Zealand and the Pacific Islands. The role connects customer needs with Mastercard’s gateway, product, delivery and technology capabilities, helping customers adopt new services, navigate product changes and gain greater value from their payment solutions. It combines deep payments knowledge with customer management, technical fluency and commercial judgement. The successful candidate will work with acquirers, merchants, payment service providers and internal teams to assess requirements, coordinate solutions and identify opportunities for growth. The role requires strong technical fluency in payment flows, APIs and integrations, with the ability to navigate complex technical discussions across both business and technology stakeholders.
Role
• Act as a trusted technical product partner for key Merchant Cloud customers, building strong relationships and managing ongoing gateway-related priorities.
• Lead regular customer discussions covering product developments, payment mandates, technical issues, service changes and growth opportunities.
• Translate customer objectives and technical requests into clear requirements, preliminary assessments and recommended next steps.
• Coordinate Product, Sales, Account Management, Technology, Delivery and Support teams to progress customer initiatives and resolve issues.
• Develop business cases and product-intake submissions that balance customer value, commercial opportunity and technical feasibility.
• Support solution positioning, pre-sales discussions and RFP responses by providing credible gateway and payments expertise.
• Identify opportunities to increase product adoption, payment volume and customer value across existing relationships.
• Advocate for customer and market requirements within regional and global product teams.
• Support the commercialisation of Merchant Cloud capabilities and the transition towards more standardised, scalable customer solutions.
• Monitor relevant payment, acceptance and commerce developments and translate them into practical implications for customers and Mastercard.
All About You
• Experience in gateway services, merchant acquiring, e-commerce payments, payment processing or a closely related payments environment.
• Knowledge of payment authorisation, authentication, clearing and settlement, including the roles of gateways, acquirers and merchants.
• Understanding of APIs, SDKs, integrations and digital payment technologies, with the ability to engage credibly without being a hands-on developer.
• Experience in assessing customer or business requirements and translating them into technical solutions, product requests or delivery actions.
• Ability to explain complex payment and technology concepts clearly to both technical and non-technical audiences.
• Confidence in engaging with customers and navigating technical and business conversations, with prior customer-facing experience considered an advantage.
• Ability to influence decisions and progress work across a complex, matrixed organisation without direct authority.
• Experience in building trusted relationships with customers, partners and senior internal stakeholders.
• Commercial awareness, with the ability to connect customer priorities to product adoption, business value and growth opportunities.
• Ability to take ownership, manage competing priorities and operate effectively in an evolving product and customer environment.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
