Manager Payroll Service Delivery

Build our future together

Regeneron is founded on the belief that the right idea, combined with the right team, can lead to significant transformations. Our growing global network is dedicated to inventing, developing, and commercializing medicines that change lives for those with serious diseases. In doing so, we are pioneering innovative approaches to science, manufacturing, and commercialization, while redefining our understanding of health.

At Regeneron, our Global Business Services (GBS) organization plays a critical role in delivering efficient, compliant, and employee-focused services that support our global workforce. We are seeking a Manager, Payroll Service Delivery to join our Global Capability Center (GCC). In this leadership role, you will oversee centralized payroll service delivery operations, ensuring accurate, timely, compliant, and cost-effective payroll services across the organization. You will partner closely with Payroll Operations, HR, Finance, Tax, IT, external vendors, and business collaborators to drive operational excellence, service standardization, workforce scalability, compliance, and continuous improvement. This position offers an opportunity to build and lead a high-performing payroll shared services organization while enhancing employee experience and supporting global growth initiatives.

When & Where

Hyderabad (Hybrid)

Discover your role

• Lead end-to-end payroll service delivery operations through a centralized shared services model, ensuring payroll accuracy, compliance, and exceptional employee experience.
• Oversee payroll processing activities including data validation, payroll calculations, reconciliations, payment execution, reporting, and issue resolution.
• Define and manage payroll service catalogs, service level agreements (SLAs), operating procedures, and governance frameworks to support business needs.
• Partner with Payroll Operations, HR, Finance, Tax, IT, and external payroll providers to ensure seamless service delivery and effective collaborator engagement.
• Lead complex payroll critical issues, off-cycle payroll activities, service recovery efforts, and operational risk management initiatives.
• Drive payroll process standardization, centralization, and continuous improvement initiatives across regions, entities, and business units.
• Support service transitions, knowledge transfer activities, process documentation, and stabilization of payroll operations within the shared services environment.
• Lead, coach, and develop Associate Managers, payroll analysts, and specialists while fostering a culture of accountability, collaboration, quality, and continuous improvement.
• Establish workforce planning, capacity management, cross-training, succession planning, and operational resiliency strategies to support business continuity.
• Ensure adherence to payroll regulations, tax requirements, internal controls, SOX compliance, audit readiness, and governance standards.
• Partner with IT and vendors to support payroll system enhancements, integrations, automation initiatives, and technology-driven process improvements.
• Develop and monitor key service delivery metrics including payroll accuracy, on-time delivery, SLA performance, case management effectiveness, employee satisfaction, and operational efficiency.
• Collaborate with Finance teams on payroll accounting activities including general ledger reconciliations, accruals, reporting, and month-end close requirements.
• Champion operational excellence initiatives leveraging Lean, automation, analytics, and service management standard methodologies to improve payroll effectiveness and scalability.

This role requires

• Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related subject area; advanced degree or equivalent experience preferred.
• 10+ years of payroll experience, including payroll service delivery, shared services, or Global Business Services environments.
• 3+ years of people leadership experience managing payroll teams, supervisors, team leads, or managers.
• Strong understanding of payroll processing, payroll taxation, statutory requirements, labor regulations, compliance controls, and governance frameworks.
• Experience leading payroll operations within a shared services, centralized, or global operating model.
• Hands-on experience with payroll and HCM platforms such as Workday, ADP, SAP SuccessFactors, Oracle, CloudPay, or similar technologies.
• Experience managing service delivery metrics, SLAs, operational reporting, and stakeholder governance processes.
• Strong analytical, reconciliation, problem-solving, and decision-making capabilities.
• Demonstrated ability to lead organizational change, process transformation, service transitions, and continuous improvement initiatives.
• Experience supporting internal audits, external audits, SOX controls, compliance reviews, and regulatory inquiries.
• Excellent communication, collaborator engagement, and executive presentation skills with the ability to collaborate across global teams and time zones.
• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment.
• Payroll certifications such as CPP, FPC, CIPP, or equivalent credentials preferred.
• Knowledge of Lean, Six Sigma, ITIL, automation technologies, or process optimization methodologies preferred.
• Experience supporting multi-country payroll operations within a global organization preferred.
• Ability to work a hybrid schedule and periodically align with US business hours to support payroll processing, leadership interactions, and service delivery requirements.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all  qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate.  The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.  Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process.  If you have any questions, please speak with your recruiter. 

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.