Manager Pharmacy Operations

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education: PharmD from an accredited college of pharmacy

Experience/Qualifications: Minimum 5 years experience including 2 years of recent hospital practice. FL Licensed Pharmacist required. FL licensed Consultant Pharmacist within 12 months of start date

Position Summary

The Manager of Pharmacy Operations reports to the Director of Pharmacy (DOP) Services and assists them in implementing their vision, mission, and values for the department. The Manager of Pharmacy Operations must demonstrate the ability to relate to coworkers in a professional and respectful manner to ensure and promote a culture of safety and collaboration. Adjusts staffing within assigned budget guidelines according to volume, services, and trends of workload. Interviews new employees, orients employees to hospital and department, arranges training to ensure competence in performing duties required of their position.

Able to perform and prioritize the following duties:

·         Assists in preparing, participation and/or conduction of various pharmacy and interdisciplinary meetings such as Pharmacy and Therapeutics, Infection Control, Medication Safety, Diversion and other routinely scheduled interdisciplinary committees.

·         Assists the DOP in ensuring the Pharmacy is in good standing with all regulatory compliance standards as required by Florida Board of Pharmacy, Joint Commission, FDA, DEA, CMS etc.

·         Responsible for the coordination of daily pharmacy operations and supervision of the department staff, which may include assisting with or performing the duties of the pharmacy staff. The Manager will assist the DOP with such activities as payroll, billing, quality improvement processes, data assessment, developing and maintaining department processes, procedures, and policies.

·         Continually will facilitate pharmacy team members to perform at a high-level of performance consistent with the mission/goals/objectives of the organization and department. Help direct employees to develop appropriate objectives that benefit the department, as well as promote employee growth and personal development.

·         Work in collaboration with other pharmacy leadership, such as the Clinical Pharmacy Program Manager, Clinical Informatics Pharmacist, Pharmacy System Analyst, and Buyer to ensure safe and efficient processes are evaluated, implemented, and optimized on a continual basis.

·         The Manager maintains documentation on employee education, training, and work performance. In coordination with the DOP will counsel employees in areas of substandard performance, initiates corrective action as necessary in accordance with the policies of the hospital, completes annual manager performance evaluations for supervised employees in accordance with the evaluation timetable, and meets with supervised employees at least twice each year to discuss performance.

• Collaborate with team members to establish individual and team SMART goals on an annual basis or as needed. Team member goals revolve around the core pharmaceutical issues pertinent to day-to-day operations.
• Effectively uses and role models current management techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Supervises the development of service policies, procedures, and operating guidelines.
• Collaborates with other services within the division. Ensures that information is disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces all hospital and personnel policies and procedures.
• Lead and/or serve on hospital and Patient Care Services committees, teams, and work groups as required.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.  Guides and supports the professional development of individuals so that they can fulfill future job/role responsibilities, define career goals, and establish development plans to achieve them; gives people constructive, developmental feedback and advice.  Invests time and resources into building the capabilities of team members.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the organization toward goal accomplishments.  Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance for ideas and accomplish “win-win” solutions.  Emphasizes the importance of people’s contributions; lets staff know why their work is important and how it will benefit themselves and others; ties work activities to people’s personal career goals and life interests.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

Makes long-range plans by formulating business objectives and setting priorities which support organizational change in light of the internal and external trends.  Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards staff based on how their actions support the broader needs of the organization.

Being a Champion for Change and Innovation

Challenges the status quo; Stands alone and speaks out in defense of personal principles; Encourages people to question existing methods, practices, and assumptions.  Effectively balances risk and opportunities; thinks through potential positive and negative outcomes.

Supports people in their efforts to try new things.  Generates novel and valuable ideas and uses these ideas to develop new or improved processes.

Navigating Organizations

Understands the capacity, ability, and potential results of internal and external stakeholders as well as politics on organizational functioning and success.  Understands the value and ability of internal and external stakeholders, as well as the effect of culture and politics on organization function.  Understands how work gets done in organizations; builds networks that allow them to efficiently drive projects through the organizational structure; maximizes productivity while staying within constraints of formal organizational policies and rules.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the organization and stakeholders.

Promoting Diversity and Inclusion

Treats all people with dignity and respect by being fair and consistent.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenges bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Setting a Strategic Vision

Acts as a catalyst for organizational change by building a shared vision with others which ensures alignment of the organization’s vision, strategic plan, mission, and values; influences others to translate vision into action.  Identifies and articulates the strategic goals and direction of the organization, division, or group; establishes connections between short – term and long-term objectives.

Holding Self and Others Accountable

Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback to others; recommends proper training and coaching when appropriate; ensures recognition for positive results and takes corrective actions to resolve performance problems as appropriate.

Physical Requirements

• Standing, sitting, walking for prolonged periods. Must be able to lift up to 25 pounds. Pushcart for prolonged distances containing supplies/medications.

Threshold Requirements

• These threshold requirements are required and completed yearly basis.
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
  • TB/PPD Surveillance Program.
  • Maintenance of required professional licensing and/or certification(s).