Manager, Programs & AI Delivery

We're looking for a hands-on Manager to drive program design, AI development, and data infrastructure for SharkNinja's Direct-to-Consumer (DTC) business. Reporting into the Senior Director, Global DTC Program Design and AI, you'll turn strategic priorities into well-structured, well-delivered workstreams — spanning data infrastructure and engineering, AI tool development, and cross-functional process design. 

This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed better ways of working across the global DTC teams you support. 

Location: This role could be filled in either Needham, MA or London, UK

Responsibilities 

Data Infrastructure & Engineering 

• Manage and maintain DTC data pipelines across Snowflake and the wider technology stack, keeping them reliable, governed, and scalable for commercial intelligence, marketing measurement, and AI workloads. 

• Apply and help uphold data quality standards, architectural patterns, and data modeling principles so data stays consistent, trusted, and ready to use. 

Program Design & Process Development 

• Design and run technically grounded programs that drive practical operational change across the DTC data function. 

• Break complex data and AI initiatives into clear workstreams with defined scope, milestones, and owners. 

• Work with commercial, technology, and regional teams to align process design with business needs, keeping new ways of working practical and embedded. 

AI Development & Tool Build 

• Build, test, and deploy AI-powered tools and agents that automate workflows, surface insight, and replace manual processes. 

• Own the day-to-day AI build lifecycle — from problem framing and prototyping through testing, deployment, and iteration. 

• Document how tools work and apply sensible quality and evaluation checks so solutions are maintainable and easy for others to pick up. 

Measurement & Reporting 

• Support multi-touch attribution and media mix reporting across paid channels, and help maintain GA4 governance and DTC site measurement. 

• Keep measurement methodology consistent across markets, adapting where channel or platform behavior differs. 

Growth & Stakeholder Engagement 

• Partner with DTC commercial teams to turn data into practical growth decisions, including performance optimization and marketplace expansion (e.g., TikTok Shop). 

• Communicate program and AI progress clearly to senior stakeholders, and help drive cross-functional alignment so decisions are understood and adopted. 

 

What You’ll Bring 

Attributes & Skills  

• 4-5 years' experience in data, analytics, program or technical program management, or a related field — ideally supporting a commercial or DTC business. 

• Hands-on experience building or delivering data pipelines and/or AI-powered tools; comfortable working across the data-to-deployment lifecycle. 

• Strong working knowledge of Snowflake (or a comparable cloud data platform) and SQL; familiarity with GA4 and digital measurement is a plus. 

• Solid program and project management skills — able to structure workstreams, manage milestones, and keep multiple stakeholders aligned. 

• A practical, commercially minded approach to AI and automation, with good judgment on what's worth building and maintaining. 

• Clear communicator, comfortable translating technical detail for commercial and regional audiences. 

• Experience with project management tools (e.g., Smartsheet, Wrike, Asana) is a plus.