Manager, Programs (H)

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The University of Miami/UHealth Department of Medical Student Education has an exciting opportunity for a full-time Manager, programs to work in Miami, FL. The Manager, programs oversees and coordinates the day-to-day operations of the assigned University programs in accordance with the institution’s academic and strategic missions. The incumbent operates with the goal of delivering high quality programs to the University faculty and staff and other key stakeholders. Furthermore, the manager, programs provides guidance and mentorship to program staff to encourage talent development.

CORE JOB FUNCTIONS  

• Plans, implements, evaluates, and monitors organization-wide development programs.
• Implements project plans related to the delivery of new and on-going professional development programs.
• Works with internal stakeholders so that the program runs efficient and effectively.
• Evaluates and measures the effectiveness of assigned programs.
• Ensures that operations are managed within authorized budgets.
• Collects, manages, and reports program data.
• Develops and cultivates relationships and partnerships with various external entities and organizations to further department functions.
• Recruits, supervises, evaluates, and disciplines department staff to ensure optimum performance.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Assist the MAP Course Directors to develop and implement the strategic plan for all aspects of the MAP curriculum across all 3 phases. 
• Ensure that the Senior Program Coordinator effectively completes their assigned tasks and responsibilities, and provide training, guidance, and support as needed.
• Provide support to the dashboard (ePortfolio) team in designing and implementing the dashboard.  
• Oversee the organization, posting, updating, and maintenance of course materials, prework, online quizzes, schedules, and surveys in the appropriate curriculum management systems for all large group, small group, and clinical didactic activities.
• Oversee the distribution and collection of all LCE and student evaluations. (LCE evaluations of students, student evaluation of LCE, Peer to Peer evaluations, LCE Evaluation of MAP leadership).
• Assist with LCE faculty development, including training on the various curriculum management systems, maintaining the Blackboard LCE Organization page, tracking attendance to Faculty Development meetings, etc.
• Arrange substitute coverage for LCEs when absent. 
• Attend and participate in weekly meetings with the MAP leadership team and monthly meetings for LCE Faculty Development.
• Provide oversight for MAP exams, including set up, administration, proctoring, and light analysis of results; serve as primary proctor for MAP exams.
• Work with course directors to develop reports to present to the LACE Sub-Committee.  
• Collaborate with Phase 1, 2, and 3 course directors, program managers, and program coordinators to implement MAP course design integration with other courses.
• Update and maintain the MAP portions of the Curriculum Operations Guide.
• Provide School- and Education-related Administrative Assistant support to Course Directors (nonclinical support).  
• Collaborate with the MAP team to support continuous quality improvement of all aspects of the MAP courses.   
• Maintain expertise in various LMS platforms (Blackboard, Elentra, ePortfolio) and provide training and support to team members to ensure effective utilization and adapt to new platforms. 
• Monitor and track LCE: student ratio across all three phases.
• Assign incoming students to Academic Societies and LCE groups considering dual enrollment status as well as LCE:Student ratios.
• Assign reentering students on decelerated tracks or MDPHD program to LCEs and communicate with LCEs and students regarding these new changes.  
• Monitor LCE completion of 1:1 documentation, 1:1 check-ins, and feedback to students (bedsides and write ups).
• Maintain and update the LCE Survival Guide, and other LCE resources such as Residency Advising, LOR Guidelines, Interesting articles, LCE coverage plan, schedules, class rosters, etc.) for all LCE related matters.  
• Attend all town halls to maintain up to date and knowledgeable regarding LCE residency advising matters.
• Serve as the primary communication liaison and key resource for students, faculty, and staff regarding day-to-day operational and administrative matters related to MAP courses and curricular activities.
• Address student absences, whether pre-planned or urgent, communicate absences to faculty and staff, and arrange make-up sessions as needed.
• Maintain records and tracking information regarding medical student grades, attendance, and assignment submissions.
• Assist with curriculum mapping and change management processes.
• Other duties as assigned.   

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS      

• Bachelor’s Degree in relevant field required
• Minimum 5 years of relevant experience
•  Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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