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Richmond, Virginia, United States
Onsite
Not Available
The Partnerships Tech and Operations team is seeking a motivated Manager, Project Manager to join our Partnerships Tech and Operations team within our Partnerships Customer Experience and Operations organization. The Partnerships Tech and Operations team provides oversight of and support for the Partnerships credit card programs. We are seeking a dedicated, disciplined professional who excels in a team environment.
The Role:
As a manager in Partnerships Tech and Operations, you will be responsible for engaging with leaders across U.S. Card and supporting LOBs as well as leaders from our external partners to develop, drive and deliver both technical and operational intent while maintaining the highest levels of well managed excellence. The Manager will be responsible for independently leading and overseeing BAU well managed activities, delivery of new technical and operational intent and management of intent changes. The Manager will also be responsible for identifying continued improvements and establishing well managed processes, driven by insights, across both vertical and horizontal teams.
Responsibilities:
Relationship Management
Build deep relationships and understand the motivations and heart of our clients
Represent client perspective with internal teams and COF perspective with the client
Ability to interact and communicate clearly and effectively across a diverse range of stakeholders
Create and deliver effective presentations and communications; guiding and influencing discussions and decisions
Collaborate cross-functionally to provide strategic and tactical thought leadership to effectively drive results
In partnership with stakeholders, prioritize intent with the most business value and ensure flawless delivery
Project Management
Develop new intent with a focus on documentation and audit readiness
Manage multiple tasks and projects in a fast-paced and changing environment
Ability to quickly understand business needs and translate these needs into end-to-end solutions (e.g., business requirements, tech specs, test cases / resources)
Demonstrate a working knowledge of APIs, middleware, and network integrations to effectively manage complex troubleshooting efforts across multiple platforms and technical disciplines.
Utilize SQL to drive data-driven solutions and insights, ensuring that technical specifications and end-to-end solutions are grounded in accurate data analysis.
Oversee the lifecycle of external partner data sharing, including the management of file interfaces, PGP keys, and public key refreshes to ensure secure and uninterrupted business operations.
Assimilate information and requirements from a variety of sources into one comprehensive view
Manage scope to balance resources and time to ensure deliverables are met
Communicate status and escalations appropriately and timely with all stakeholders
Identify obstacles early and work closely with teams to find creative solutions
Process Management
Review processes and intent end-to-end, through the eye of the business, customers and other key stakeholders, and deliver well-managed products flawlessly
Deliver our well-managed agenda with an eye toward continual process improvement, driving horizontal scale and optimization
Proactively shares learnings across the team
Develop data driven solutions to optimize customer experience
Recognize and implement automation opportunities
Manage complex troubleshooting efforts that cross multiple platform, technical disciplines and teams
Provides integrated and consistent operations support and well-managed oversight across the Card Partnerships business
An Ideal Candidate Possesses:
Builds strong relationships, collaborates and influences across levels and functions, and delivers great results through others
Excellent communication skills to engage intent owners across a variety of levels and experience
Asks the tough questions and challenges the status quo
Is technologically fluent (or conversational) - need to be able to facilitate technical conversations across internal and external stakeholders
Possesses an understanding of the technical stack, including how APIs and middleware facilitate communication between internal systems and external partners.
Maintains a strong focus on operational risk by proactively managing security protocols such as PGP key rotations and verifying the integrity of network integrations.
Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail
Strong problem identification, resolution and analytical abilities
Solves complex problems and drives action across the organization
Is a good decision maker, and able to bring a healthy, balanced approach to business with a strong customer focus
Thinks end-to-end and puts the customer first
Understands regulatory and operational risk
Has a risk management and control focus with a high level of personal accountability and ownership of their role
Experience in management of multiple tasks concurrently, in an autonomous environment
Strong project management skills with a product mindset
Represents the organization well across the company and externally; enhances the organization’s brand
Creates high levels of energy and motivation throughout challenges and obstacles
A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience
Basic Qualifications:
Bachelor's Degree or Military experience
At least 3 years of Process Management, Project Management or Risk Management experience
At least 1 year of experience in Relationship Management
At least 1 year of experience using Google Suite
Preferred Qualifications:
Masters Degree or MBA
4+ years of Process Management, Project Management or Risk Management experience
2+ years of Relationship Management experience
3+ years of experience in management of multiple projects concurrently in an autonomous environment
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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