Ottawa, Ontario, Canada
Hybrid
Compensation Pay Range:
$58.74-$69.12Job Description:
If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
POSITION SUMMARY
The Manager, Quality Improvement and Policy provides leadership for continuous quality improvement and the policy office at CHEO. The manager is accountable for developing the frameworks, tools and supports required to support CHEO operational teams in operational problem solving, continuous improvement. He or she will be responsible for leading a team of specialists and providing coaching and support as needed.
MAIN RESPONSIBILITIES
Work with departmental leadership to develop a shared vision for operational effectiveness and efficiency in alignment with corporate goals for the Quality Improvement and Policy team.
Develop and implement CHEOWorks programming for CHEO, in partnership with Director, Medical Director and partner teams.
Develop tools and tactics required to promote and support Lean Quality Improvement at CHEO.
Oversee and execute a continuous quality improvement learning program for CHEO, grounded in Lean methodologies
Oversee the policy and medical directives processes for the hospital, including supporting individual team members involved in this work.
Act as a liaison and resource to departments and services within CHEO.
Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan.
Contribute to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, and trends.
Hire, coach, discipline, terminate direct reports as per corporate and HR policies and procedures, best practices, and collective agreements. Serve as a resource, coach, and sounding board to assist direct reports in their role. This includes coaching team members in quality improvement and project management deliverables.
Manage the costs and budgets associated with the programs and teams you oversee.
Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform other related duties as required.
QUALIFICATIONS
Bachelor’s Degree (Essential)*
Master's degree (Preferred)
Lean Six Sigma Green Belt (Essential)
Lean Six Sigma Black Belt (Preferred)
Minimum five (5) years’ experience working in a hospital or clinical setting (Essential).
Minimum of five (5) years’ informally or formally leading teams or individuals (Essential).
Experience leading quality improvement initiatives (Essential)
Experience developing and managing budgets (Preferred).
Experience with hospital policy and procedure development (Preferred)
Experience developing and facilitating workshops or training (Preferred).
Experience in organizational wide change management (Preferred)
Strong knowledge of LEAN management principles and quality improvement (Essential)
High degree of interpersonal skills and proven ability to deal effectively with internal and external stakeholders. (Essential)
Ability to effectively inspire, lead, manage, motivate and mentor teams. (Essential)
High degree of computer literacy and ability to use the MS Office suite of products. (Essential)
Understanding of legislative requirements of hospital policies (Essential)
Ability to communicate effectively and concisely, both orally and in writing (Essential)
Ability to deal effectively with difficult people and to handle difficult, stressful situations (Essential)
Criminal Record Check (Level 1) (Essential)
Bilingualism (French/English) (Preferred)
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience requirements.
CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
We thank all those who apply, however, only those to be interviewed will be contacted.
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