About Towne
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.
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SUMMARY
The Manager, Safety Programs will build, lead, and sustain a standardized, enterprise-wide safety program focused on protecting associates and promoting safe driving across all locations. This role is responsible for establishing safety governance, policies, and standards; developing a driver safety program; reducing workplace injuries and vehicle incidents; and fostering a culture in which safety is a shared core value. The ideal candidate is a strategic, hands-on safety leader with strong change management and influencing skills, deep knowledge of occupational and driver safety best practices, and a proven record of building programs that scale across a decentralized, multi-site organization.
Job Details
Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $99,500 - $149,300.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
- Enterprise Safety Strategy & Program Governance:
- Design, launch, and own a standardized, enterprise-wide People Safety and Safe Driving program that is applied consistently across all locations, business lines, and regions.
- Establish a safety management system framework (safety policy, risk management, assurance, and promotion) and a multi-year safety roadmap with clear goals, milestones, and success measures.
- Develop and maintain enterprise safety policies, standards, and standard operating procedures (SOPs), with version control and a defined review cycle.
- Establish and facilitate a safety governance structure, including an executive safety steering committee and regional/site safety committees with defined charters, roles, and decision rights.
- Define clear safety roles, responsibilities, and accountabilities for executives, field leaders, managers, and associates, and integrate safety expectations into leader goals and performance reviews.
- Safe Driving Program:
- Develop and administer an enterprise Safe Driving policy covering all associates who drive on company business, including operation of company-owned, client-owned, rented, and personal vehicles, as well as customer vehicles (e.g., valet operations).
- Establish standardized driver eligibility and qualification requirements, including license verification, motor vehicle record (MVR) review criteria, continuous MVR monitoring, and driver authorization, in partnership with Human Resources and Background Screening Services.
- Implement role- and risk-based driver training, including defensive driving, driver evaluations/road assessments, and periodic refresher training.
- Set and enforce standards for distracted driving, mobile device use, impaired driving, seat belt use, speed, fatigue management, and pedestrian safety in parking environments.
- Evaluate, deploy, and leverage driver safety technology (e.g., telematics, video/dash cameras, driver scorecards) to identify at-risk driving behaviors and deliver targeted coaching.
- Establish a consistent vehicle incident response, review, and preventability determination process, with progressive coaching and corrective action.
- People Safety & Injury Prevention:
- Lead the enterprise workplace safety program to prevent associate injuries and illnesses, with emphasis on high-risk exposures common to the business (e.g., slips, trips, and falls; traffic and vehicle-strike exposure; manual material handling; heat and cold stress; workplace violence).
- Standardize hazard identification, job hazard analysis (JHA), and risk assessment methods, applying the hierarchy of controls to reduce risk.
- Establish enterprise standards for personal protective equipment (PPE), ergonomics, emergency preparedness, and site safety inspections.
- Partner with field leaders to embed safety requirements into site onboarding, daily operations, and client service standards.
- Safety Culture & Engagement:
- Build and sustain a positive safety culture in which safety is a core value, every associate feels empowered to speak up and stop unsafe work, and leaders visibly model safe behaviors.
- Champion a just culture approach that encourages reporting of hazards, near misses, and incidents without fear of retaliation, while maintaining fair and consistent accountability.
- Develop safety leadership expectations and practical tools for field leaders (e.g., safety walks, pre-shift safety huddles, safety observations, and coaching conversations).
- Establish associate involvement mechanisms such as site safety champions and safety ambassadors, and create channels for associate feedback and ideas.
- Create recognition programs, safety campaigns, and an ongoing communication plan that keep safety visible and reinforce desired behaviors.
- Conduct periodic safety culture and perception surveys and use results to build and track action plans.
- Incident Management & Investigation:
- Establish a standardized process for reporting, escalating, and communicating injuries, vehicle incidents, near misses, and hazards.
- Lead or oversee root cause analyses for serious incidents and events with serious injury and fatality (SIF) potential, and ensure corrective and preventive actions (CAPA) are completed and verified for effectiveness.
- Share lessons learned and safety alerts across the enterprise to prevent recurrence.
- Partner with Risk Management, Claims, and Human Resources on workers’ compensation and auto liability claims, return-to-work, and transitional duty programs.
- Training & Competency:
- Develop a role-based enterprise safety curriculum (new hire onboarding, annual refresher, leader safety training, and driver training) delivered through the learning management system (LMS).
- Establish competency verification and track training completion and compliance across all locations.
- Develop train-the-trainer programs and standardized materials to scale consistent delivery across a decentralized, multi-site organization.
- Compliance, Auditing & Assurance:
- Monitor and interpret applicable OSHA, state, and local regulations and recognized standards (e.g., ANSI/ASSP Z15.1, ANSI/ASSP Z10, ISO 45001), ensuring enterprise policies remain current and compliant.
- Oversee required safety recordkeeping and reporting (e.g., OSHA 300, 300A, and 301 logs).
- Design and execute a standardized safety audit, inspection, and self-assessment program to measure program adherence and drive timely closure of findings.
- Support client and contractual safety requirements, audits, and inquiries.
- Metrics, Data Analysis & Reporting:
- Define enterprise safety KPIs, including leading indicators (e.g., training completion, inspections, near-miss reporting, safety observations, coaching completion) and lagging indicators (e.g., TRIR, DART rate, lost-time incident rate, vehicle incident rate, claim frequency and cost).
- Build safety dashboards and scorecards for executive, regional, and site leaders, and analyze trends to target interventions where risk is highest.
- Prepare and present regular safety performance reports to senior leadership with insights and recommendations.
- Cross-Functional Collaboration & Continuous Improvement:
- Partner with Operations, Human Resources, Risk Management, Legal, Learning & Development, Procurement, and IT to integrate safety into enterprise processes, including hiring, onboarding, performance management, procurement, and technology.
- Lead change management to drive adoption of standardized safety practices across all locations.
- Manage relationships with external partners and vendors (e.g., telematics, MVR, training providers, and insurance carrier loss-control resources).
- Benchmark against industry best practices and continuously evaluate and improve program effectiveness.
QUALIFICATIONS
- Education:
- Bachelor’s degree in Occupational Safety and Health, Risk Management, Business, or a related field, or an equivalent combination of education and experience.
- Required Licensure, Certification, etc.:
- Valid driver’s license and an acceptable driving record per company policy.
- OSHA 30-Hour General Industry certification required, or obtained within 6 months of hire.
- Professional safety certification (e.g., CSP, ASP, OHST, or CHST) preferred.
- Defensive driving instructor certification (e.g., National Safety Council) preferred.
- Work Experience:
- A minimum of 5 years of progressive experience in occupational safety, driver/fleet safety, or risk management, including at least 2 years designing and leading multi-site or enterprise-wide safety programs.
- Demonstrated success building a positive safety culture and achieving measurable reductions in injury and vehicle incident rates.
- Experience administering driver safety programs, including MVR management, driver training, telematics, and vehicle incident review.
- Experience in a decentralized, multi-site service, hospitality, or parking environment preferred.
- Knowledge & Skills:
- Working knowledge of OSHA regulations, safety management systems (e.g., ISO 45001, ANSI/ASSP Z10), safe motor vehicle operation standards (ANSI/ASSP Z15.1), and the hierarchy of controls.
- Proficiency in incident investigation, root cause analysis (e.g., 5 Whys, fishbone), and risk assessment methods.
- Strong change management, influence, and stakeholder engagement skills, with the ability to lead and drive accountability without direct authority.
- Excellent written, verbal, and presentation skills, including the ability to facilitate training for audiences ranging from frontline associates to executives.
- Strong analytical skills; proficiency in Microsoft Office, safety/incident management systems, learning management systems, and data visualization tools (e.g., Power BI).
- Ability to establish and maintain effective working relationships with field leaders, Account Managers, and corporate functional partners (e.g., Background Screening Services, Human Resources, Risk Management, Legal).
SCOPE
Authority to Act:
Incumbent exercises independent judgment in designing, implementing, and administering enterprise safety programs within established company policies. Work is reviewed for results and alignment with organizational objectives. Errors in judgment could affect associate safety, regulatory compliance, client relationships, and company liability. Budget Responsibility: The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
- The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Requirements
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Lifting Requirements
- Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
- Working Environment
- The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.
- Travel
- Travel of up to 5% may be required.
