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Vancouver, British Columbia, Canada
Onsite
The Sales Compliance team is responsible for ensuring revenue assurance and designing effective OTC compliance and controls across DoorDash’s and Deliveroo’s Merchant organization. The Sales compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines.
We are seeking a Manager, Sales Compliance to build the vision and roadmap for DoorDash and Deliveroo’s Merchant revenue assurance program. This role will oversee our key revenue related SOX controls, which ensures all commission rate changes and merchant pricing terms are contractually supported, accurately configured in system, and correctly applied to charges.
This role is responsible for overseeing monthly contract-to-system-to-charge reconciliations, investigating exceptions and partnering cross-functionally with product, engineering, accounting, legal and audit teams to remediate underlying root cause issues that help accelerate DoorDash and Deliveroo’s revenue growth. They will also demonstrate operating effectiveness for all order-to-cash controls to Accounting, Internal and External Audit. This role will support all of DoorDash’s and Deliveroo’s marketplace products, business lines and countries/geos.
You will report to the Senior Manager, Sales Compliance. This role is hybrid, based in Vancouver, Canada.
Own the end-to-end effectiveness of key SOX revenue controls, holding the program to the standard of 100% of merchants charged correctly, 100% of the time
Be accountable for the effectiveness of contract → system → delivery-level charge reconciliations, reviewing and challenging outputs to ensure accuracy, identify trends and assess risk areas
Drive the shift toward automation, validating DoorDash’s contract source of truth, automated reconciliations and anomaly detection.
Provide oversight on commission rate changes and new merchant onboardings, ensuring adherence to established controls and policies
Guide investigations into mismatches, including reviewing root cause analysis, validating exposure assessments, and ensuring timely remediation
Oversee refunds, corrections, and rep outreach at scale, defining correction strategies that resolve exposure while protecting the merchant relationship
Partner with Engineering and cross-functional teams to build and enhance reconciliation data views, scripts, and SOPs, improving control efficiency and enabling scalable execution by junior team members
Own audit-ready documentation, with clear support for control conclusions and reviewer sign-off standards
Drive expansion of control scope to additional geographies and product areas, including defining approach, risks, and developing a scalable reconciliation framework
Identify systemic control gaps and recommend scalable process improvements
Synthesize and present control outcomes, key risks, and insights to Sales leadership, Engineering and Internal Audit
You have 7+ years of experience in external audit (Big 4 preferred), internal audit, or SOX compliance
You have experience testing or operating revenue-related controls
You understand revenue recognition and order-to-cash processes
You are highly proficient in Excel and comfortable working with large datasets
You have experience partnering with data teams
You have strong attention to detail and enjoy investigating data discrepancies
You are comfortable owning a recurring control and interacting directly with auditors
You are organized, process-driven, and thrive in a controlled environment
You are fluent in AI tools and concepts, with the ability to identify and deploy AI-forward solutions to improve efficiency, controls, and insights
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .