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Manager Service HVAC at jci in Kolkata, West Bengal | Swiftcruit
HVAC Service OperationsChillersWater-Cooled ChillersAir-Cooled ChillersAHUFCUCooling TowersHVAC ControlsBMSRefrigeration CyclesCompressorsPumpsHydronic SystemsEnergy EfficiencyTroubleshootingAMC ManagementService Contract ManagementField Service ManagementPreventive MaintenanceSpare Parts PlanningRoot Cause AnalysisCommissioningEHS ComplianceBudgetingInventory Control
Company Location
Kolkata, West Bengal, India
Remote Work Policy
Onsite
The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.
Key Responsibilities
Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.
Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.
Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.
Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.
Ensure adherence to SLA commitments and customer satisfaction targets.
Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.
Plan manpower allocation, training, and technical capability development.
Ensure compliance with safety standards, EHS regulations, and company policies.
Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.
Manage service budgets, forecasting, inventory control, and resource planning.
Required Qualifications
Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.
8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.
