Manager-Servicenow Product Owner

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Responsible for driving the strategy, roadmap, implementation, and continuous improvement of ServiceNow Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Architecture (EA) modules. Partners with business and technology stakeholders to define requirements, prioritize backlogs, design solutions, and deliver enhancements that improve asset visibility, software compliance, cost optimization, and technology governance. Leads cross-functional collaboration, release management, UAT, change adoption, and vendor relationships while ensuring alignment with enterprise architecture, financial, security, and operational objectives. Utilizes KPIs, reporting, and industry best practices to support informed decision-making, reduce compliance risks, optimize technology investments, and maximize platform value.

1. Strategic Planning & Roadmap Ownership

·       Collaborate with Technology Executive leadership, Enterprise Architecture, ITAM, Service Mgmt, Finance, Procurement, and Security stakeholders to understand business, compliance, and technology objectives.

·       Define and maintain a multi-module roadmap for HAM, SAM and EA

·       Ensure alignment with enterprise architecture standards, IT operational standards, IT financial strategies, and organizational transformation initiatives.

2. Module Configuration & Solution Design

·       Lead the design, configuration, and optimization of:

HAM Pro: asset intake, lifecycle states, contracts, inventory, refresh cycles

SAM Pro: software normalization, entitlement management, compliance, optimization

EA: application lifecycle, technology standards, business capabilities, roadmaps

·       Oversee integrations with discovery tools, CMDB, procurement systems, and financial platforms.

·       Evaluate and adopt new ServiceNow releases and features to enhance governance, visibility, and automation.

3. User Story Definition & Backlog Prioritization

·       Partner with architecture, asset, licensing, and finance teams to gather functional and non-functional requirements.

·       Translate requirements into clear user stories and acceptance criteria across HAM, SAM, and EA use cases.

·       Prioritize backlog items based on business value, compliance risk, cost savings, architectural alignment, and technical debt reduction.

4. Cross-functional Collaboration

·       Act as a bridge between: Technical teams (ServiceNow developers, architects) and Business stakeholders.

·       Ensure shared understanding of asset data accuracy, license compliance, and architecture decisions.

·       Promote standardized processes and data governance across modules.

5. Change Management & Adoption

·       Drive change management strategies for HAM, SAM, and EA process adoption.

·       Partner with stakeholders to develop training materials, user guides, and architectural standards documentation.

·       Support enablement of teams using EA insights for decision-making and investment planning.

6. Release Planning & Execution

·       Plan and manage releases covering HAM, SAM, and EA enhancements.

·       Coordinate with development, testing, and deployment teams to ensure high-quality delivery.

·       Monitor progress, manage dependencies, and mitigate risks during implementation.

7. User Acceptance Testing (UAT)

·       Define UAT strategies and acceptance criteria for asset, license, and architecture use cases.

·       Coordinate UAT activities with business and architecture stakeholders.

·       Incorporate feedback to ensure solutions meet compliance, usability, and reporting expectations.

8. Continuous Improvement & Optimization

·       Identify opportunities to reduce software spend and compliance exposure (SAM), Improve asset lifecycle visibility and utilization (HAM) and Strengthen technology rationalization and investment decisions (EA)

·       Use KPIs, dashboards, and reporting to measure success and drive ongoing improvements.

·       Stay current on ServiceNow best practices, asset management trends, and enterprise architecture frameworks.

9. Stakeholder Engagement & Communication

·       Communicate roadmaps, release updates, and performance metrics to senior leadership and key stakeholders.

·       Provide transparency into compliance posture, asset health, and architecture alignment.

·       Address concerns and ensure continual alignment across business and IT.

10. Vendor & Partner Management

·       Manage relationships with ServiceNow and implementation partners.

·       Track platform updates, module maturity, and licensing implications.

·       Evaluate and recommend third-party integrations or content packs to extend HAM, SAM, and EA capabilities.

Required Skills & Qualifications:

 Technical Expertise: 

Experience Required:  

- 10-14 years of total ServiceNow experience with 4 + years of experience as Product Owner/Function consultant in HAM, SAM & EA modules

- Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.

- Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation

- Solid understanding of IT service management (ITSM) and ITIL processes.
- Experience with Agile/Scrum methodologies.

 Certifications

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS) in HAM/SAM/EA  

Preferred Qualifications:  

- Experience securing large-scale ServiceNow implementations in regulated industries (finance, healthcare, government).

- Strong problem-solving, analytical, and communication skills to interact with technical and non-technical stakeholders.

- Knowledge of HRSD, CMDB and ServiceNow AI capabilities and other modules

 

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full time(2:00p-10:30p)AWMPO AWMP&S President's OfficeTechnology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.