Manager, Store Operations Technology and Innovation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Store Operations Technology and Innovation supports Store Operations by partnering across business and IT teams to improve the tools, processes, and communication capabilities that help field leaders and store colleagues execute effectively. This role supports initiatives tied to store operations technology, workflow tools, and store operating status processes, and helps translate business needs into practical solutions that improve consistency, accuracy, and operational continuity. The role also contributes to broader innovation priorities through strong stakeholder coordination, project execution, and change support.  Candidates must be able to work in a hybrid capacity from our Woonsocket, RI office.

Job Responsibilities

• Partner across Store Operations, Field, IT, Regulatory, and other business teams to support technology and process solutions
• Support initiatives tied to store operations technology, workflow tools, and store operating status processes
• Translate business needs into requirements and partner with IT on enhancements, testing, and deployment
• Identify workflow barriers and improvement opportunities, and recommend practical solutions
• Coordinate stakeholders, dependencies, and follow-through across multiple projects and workstreams
• Support strategic roadmaps, project plans, and implementation activities for priority initiatives
• Contribute to innovation roadmap execution across assigned workstreams
• Maintain key data sources and operational levers tied to store operating status and field communication needs
• Support change planning, communication strategies, and field-facing materials for new tools and process updates
• Monitor performance, analyze trends, and surface risks, opportunities, and implementation considerations to leadership

 

Required Qualifications

• 5+ years of experience in retail, field operations, corporate operations, technology support, or a related business environment
• 5+ years of experience leading or supporting cross-functional projects, strategic initiatives, or operational process improvements
• Experience partnering across business and IT teams to gather requirements and support implementation
• Strong stakeholder management, problem-solving, and project coordination skills
• Strong written and verbal communication skills
• Strong organizational skills, judgment, and follow-through across multiple priorities
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to travel up to 10% based on business needs

 

Preferred Qualifications

• 8+ years of experience in retail, field operations, corporate operations, or a related environment
• Experience supporting store operations, field tools, workflow platforms, or operational technology solutions
• Experience with project management tools, implementation planning, or change management approaches
• Experience working with IT on business tool enhancements and adoption
• Master’s degree

 

Education

• Bachelor’s degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.