At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Manages the development and delivery of strategic and tactical information, analysis and recommendations concerning the organization’s competitive position in the market place. Interprets and advises Senior Leadership on strategic projects/studies of varying scope, magnitude and complexity.
Job Description
Minimum Qualifications
Education: Bachelor’s degree in business or related field (Healthcare Administration, Engineering, Economics). MBA, MPH, or equivalent experience preferred.
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Three (3) of experience in strategy, consulting, healthcare operations, digital health, or related field (e.g., management consulting, health system strategy, health tech)
- Advanced analytical capabilities with strong proficiency in Excel and PowerPoint; ability to analyze complex datasets and translate into actionable insights
- Experience working on or with digital / health technology solutions (e.g., clinical decision support, workflow tools, analytics platforms, AI-enabled solutions)
- Experience with healthcare investing and asset due diligence a plus
- Demonstrated ability to work with external partners and vendors, including evaluating capabilities, managing deliverables, and driving toward outcomes
- Structured problem solver with ability to break down ambiguous problems into clear workstreams and outputs
- Exceptional communication skills, including development of executive-ready presentations and materials
- Proven ability to independently manage multiple workstreams in a fast-paced, ambiguous environment
- Strong interpersonal skills with experience engaging frontline, operational, digital/IT, and executive stakeholders
- High level of initiative, ownership, and learning agility
- Strong attention to detail and commitment to high-quality deliverables
Principal Accountabilities
- Lead and execute strategic initiatives across clinical, operational, quality, and digital domains aligned to enterprise priorities
- Analyze clinical, operational, financial, and digital performance data to identify insights, quantify opportunities, and inform recommendations
- Partner cross-functionally with clinical, operational, quality, and digital/IT teams to define requirements, validate insights, and drive alignment
- Evaluate, select, and work with external partners (e.g., vendors, startups, consultants), including supporting build vs. buy decisions, managing engagements, and ensuring delivery against objectives
- Support implementation of digital and operational solutions, including workflow design, pilot execution, performance tracking, and scaling
- Translate strategy into execution, defining KPIs, tracking progress, and ensuring accountability for results
- Identify and advance opportunities to improve care delivery, operational efficiency, quality outcomes, and digital enablement
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
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