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Benton Harbor, Michigan, United States
Hybrid
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Supply & Logistics based in the United States.
The Manager, Supply & Logistics will play a key role in implementing and enhancing Warehouse Management System (WMS) solutions across a large-scale supply chain network. This position focuses on aligning warehouse operations with system capabilities while supporting the successful adoption of new processes across Regional Distribution Centers (RDCs) and Finished Goods Distribution Centers (FDCs). You will lead training strategy, coordinate deployment activities, and guide teams through system launches and post-implementation support. Working closely with operational, technical, and cross-functional stakeholders, you will help ensure smooth transitions and consistent execution. This role combines supply chain expertise, project leadership, change management, and technical collaboration. The position is preferably based in Benton Harbor, Michigan, with remote work also considered.
In this role, you will oversee the training, preparation, and implementation activities required to support warehouse system transformation across the supply chain organization. Your responsibilities will include:
Understand operational processes across Regional Distribution Centers (RDCs) and Finished Goods Distribution Centers (FDCs), ensuring they are accurately reflected in the design of the new Warehouse Management System.
Lead the overall training strategy and develop comprehensive training curricula aligned with operational requirements and system functionality.
Guide teams through Go-Live activities and Hypercare periods, ensuring effective deployment and post-launch support.
Oversee the creation of Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), training materials, training environments, and other resources that support knowledge retention and system adoption.
Coordinate and align training plans for Go-Live activities, including Infios fundamentals, Train-the-Trainer sessions, end-user training, and remedial training.
Develop and monitor training metrics to track progress, completion rates, readiness, and the effectiveness of training in reducing errors and issues during Go-Live and Hypercare.
Build knowledge of relevant system configuration processes to support implementation and ongoing improvements.
Participate in system testing to validate functionality and identify potential issues.
Contribute to system design and blueprinting activities, ensuring warehouse processes and business requirements are properly addressed.
Identify, manage, and escalate issues when necessary, taking ownership of challenges and supporting timely resolution.
Collaborate with operational teams, IT stakeholders, and cross-functional partners to drive continuous improvement and successful system adoption.
The ideal candidate combines practical supply chain and logistics experience with strong leadership, communication, and project management capabilities. The following qualifications and skills are expected:
Bachelor's degree in Supply Chain Management, Business, Engineering, Operations, or a related field.
At least 5 years of experience in Supply Chain, Procurement, or Order Management.
At least 3 years of experience in outbound logistics processes.
Strong collaboration and communication skills, with the ability to engage effectively with cross-functional teams and stakeholders.
Experience with SAP; familiarity with Warehouse Management Systems (WMS) is a significant advantage.
Experience with design thinking methodologies.
Knowledge of IT interfaces, system integrations, system design, or system maintenance.
Strong leadership, organization, project management, and change management capabilities.
Ability to coordinate complex activities, manage competing priorities, and guide teams through operational and technological changes.
A proactive approach to problem-solving, with the confidence to take accountability for issues and escalate them appropriately.
Generous employee benefits package.
Employee discounts on products.
Fitness and educational reimbursement programs.
Access to kitchenettes and workplace amenities.
Flexible working arrangements through an autonomy-focused approach to managing personal and professional commitments.
Two weeks of work-from-anywhere flexibility per year, taken in increments of at least one week.
Four weeks of paid sabbatical leave after every five years of service.
For employees based in the Saint Joseph and Benton Harbor locations: recently renovated office spaces, free coffee, and access to biking and walking trails.
Access to an on-site early childhood center, subject to availability and additional costs.
