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Melbourne, Victoria, Australia
Hybrid
Not Available
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Job title
Manager, Support & Operations
Own how support work flows across Melbourne, the Philippines and Pakistan. Lead offshore teams at one of the fastest-growing AI companies in local business.
About PodIum
Podium brings AI Employees to local businesses, turning every conversation into revenue. We’re trusted by 60,000+ businesses across Auto, Home Services and Aesthetics, capturing and converting leads 24/7. In under 24 months we crossed $100M in AI Agent ARR, growing 300% year-over-year, and we’ve deployed 10,000 AI employees. We’ve been named Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and ranked the #1 AI Agent for Business Operations by G2. We hire exceptional people, hold them to high standards, and give them room to grow. If you’re hungry to learn and ready to get to work, you won’t find a better place to accelerate your career.
About the role
As Manager, Support & Operations, you’ll own how support work flows across our local and offshore teams, and directly lead our Product Support Specialists in the Philippines and Pakistan from your base in Melbourne. Your teams answer how-to questions and troubleshoot customer inquiries so businesses can stay focused on growing.
This is a senior, hands-on role that combines people leadership with operational ownership. You’ll be accountable for how every ticket moves through support, from triage and prioritisation through each tier, escalation and resolution, with clear owners and follow-through at every stage. You’ll also make sure CX, customers and Engineering stay aligned on escalated issues until the resolution is confirmed and communicated back.
You’ll work in close partnership with the TPS Manager (who retains TPS people leadership and technical delivery), and you’ll get results through influence as much as authority, working with Product, Engineering and the wider Support organisation.
What you’ll be doing
What you’ll bring
What success looks like
Benefits
Ready to lead? Apply now and tell us about a time you built a support process that stuck.
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