Purpose and Job Summary:
This role serves as the operational backbone of the Talent Acquisition function, providing hands-on support that enables recruiters to focus on candidate engagement and hiring manager partnership. Reporting to Talent Acquisition leadership, the Manager is responsible for executing the critical operational activities that move candidates efficiently and accurately from selection through offer acceptance, pre-onboarding, and hire completion.
The position owns and facilitates key Talent Acquisition back-office processes, including preparation and review of standard and complex offer letters, Workday Recruiting transactions, offer approvals, candidate status management, pre-employment requirement tracking, process documentation, issue resolution, and transition to HR Operations. This individual works closely with recruiters, Compensation, HR Business Partners, Legal, Payroll, HRIS, and HR Operations to ensure hiring transactions are completed accurately, compliantly, and on time.
The ideal candidate is highly detail-oriented, process-focused, and comfortable managing a high volume of sensitive transactions. They bring deep hands-on experience with Workday Recruiting, preparation of complex employment offers, recruiting operations, and talent acquisition support processes. This role does not perform sourcing or full-cycle recruiting. Instead, the individual serves as the primary operational expert responsible for executing and coordinating the behind-the-scenes activities required to successfully convert selected candidates into new hires.
Essential Duties and Responsibilities:
Recruiting Operations & Shared Services Delivery
- Serve as the primary operational partner supporting recruiters throughout the offer, pre-hire, and hire-completion process.
- Execute critical recruiting operations activities that move candidates from selection through accepted offer and transition to HR Operations.
- Manage multiple concurrent hiring transactions while ensuring accuracy, timeliness, compliance, and a positive candidate experience.
- Monitor hiring workflow activity and proactively identify, troubleshoot, and resolve issues that could delay offers, start dates, or onboarding activities.
- Maintain recruiting process documentation, templates, standard operating procedures, and transaction controls.
- Serve as an escalation point for offer process, candidate status, Workday Recruiting transactions, and hire-completion issues.
- Partner with recruiters and HR stakeholders to improve efficiency, eliminate process friction, and ensure consistent execution of hiring processes.
- Support Talent Acquisition shared-services activities across multiple business units, subsidiaries, and legal entities as applicable.
Workday Recruiting Administration & Transaction Processing
- Serve as the functional expert and primary power user for Workday Recruiting processes and transactions.
- Create, review, validate, and complete recruiting and hiring transactions within Workday, ensuring data accuracy and process compliance.
- Manage candidate movement through recruiting workflow stages and maintain accurate candidate records and requisition activity.
- Troubleshoot Workday Recruiting issues and partner with HRIS when escalation or system support is required.
- Audit recruiting and hiring transactions to ensure completeness, accuracy, and consistent application of established processes.
- Support system testing, process enhancements, user adoption initiatives, and documentation updates related to Workday Recruiting functionality.
- Generate and maintain operational reports and dashboards related to recruiting activity, offer status, and hiring workflow effectiveness.
Offer Preparation, Review & Execution
- Personally prepare, review, edit, and deliver standard and complex offer letters for a broad range of positions and organizational levels.
- Validate offer details against approved compensation and employment terms to ensure accuracy and compliance prior to offer generation.
- Coordinate required reviews and approvals with recruiters, Compensation, HR Business Partners, Legal, Payroll, HRIS, and other stakeholders.
- Prepare and manage offers involving non-standard compensation arrangements, executive-level terms, relocation assistance, sign-on bonuses, retention incentives, guaranteed compensation, and other special employment provisions.
- Ensure offer documentation accurately reflects approved business decisions and employment arrangements.
- Track offer approvals and proactively follow up to prevent delays in candidate communication or start-date commitments.
- Identify discrepancies, approval gaps, policy exceptions, documentation issues, and workflow bottlenecks and facilitate timely resolution.
- Maintain the highest levels of confidentiality when handling compensation, employment agreements, and other sensitive employment information.
Pre-Onboarding & Hire Completion
- Coordinate candidate transition from accepted offer through completion of pre-employment requirements and hire-processing activities.
- Monitor and track background screening, employment verification, compliance requirements, and other pre-hire contingencies.
- Resolve issues that could impact candidate readiness or scheduled start dates.
- Partner closely with recruiters, candidates, HR Operations, Payroll, HRIS, and hiring managers to ensure timely completion of required activities.
- Validate that all offer documentation, candidate records, approvals, and Workday transactions are complete prior to HR Operations handoff.
- Ensure a seamless transition from Talent Acquisition to onboarding and employee administration processes.
- Maintain visibility into outstanding actions and proactively communicate status updates to recruiters and stakeholders.
- Support new-hire readiness by ensuring all required hiring documentation and system activities are completed accurately and on schedule.
Education, Skills and Experience:
- Bachelor’s degree or equivalent combination of education and relevant professional experience.
- 5+ years of experience in Talent Acquisition Operations, Recruiting Operations, Recruiting Coordination, HR Operations, Offer Management, Candidate Experience Operations, or a similar recruiting support function.
Required:
- Strong hands-on experience with Workday Recruiting, including candidate progression, offer generation, hiring transactions, process troubleshooting, and data validation.
- Demonstrated experience preparing, reviewing, and administering standard and complex employment offers across multiple job levels and compensation structures.
- Strong Recruiting Back Office operational experience supporting recruiters through offer, pre-employment, hire, and onboarding transition activities.
- Thorough understanding of recruiting workflows from candidate selection through offer acceptance, pre-employment requirements, and transition to HR Operations.
- Exceptional attention to detail and demonstrated ability to manage sensitive, high-volume, and deadline-driven transactions with a high degree of accuracy.
- Strong organizational, prioritization, and project management skills with the ability to manage multiple competing priorities simultaneously.
- Excellent written and verbal communication skills with the ability to interact effectively with candidates, recruiters, hiring managers, HR Business Partners, executives, and cross-functional stakeholders.
- Demonstrated ability to identify issues, exercise sound judgment, and independently drive resolution while maintaining a high standard of service.
- Ability to maintain confidentiality and discretion when handling compensation, employment agreements, and other sensitive employment information.
- Demonstrated commitment to operational excellence, process accuracy, compliance, and candidate experience.
Preferred:
- Experience working in a shared-services, Talent Acquisition Operations, or Center of Excellence environment supporting multiple business units, subsidiaries, or legal entities.
- Experience supporting executive, senior leadership, or other highly customized employment offers.
- Experience partnering closely with Compensation, HRIS, Legal, Payroll, HR Business Partners, Compliance, and HR Operations.
- Experience operating in a highly regulated, professional-services, financial-services, asset-management, private-equity, or similarly complex corporate environment.
- Experience developing recruiting process documentation, workflow controls, operational metrics, and standard operating procedures.
Life at ORIX
We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.
You Time
We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.
Family Care
Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.
Flexible Work Arrangements
ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.
ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.
