Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a Manager, Technical Revenue Accounting to be based in the UK.

This role partners closely with the Director of Technical Revenue Accounting and cross-functional teams (Revenue Operations, Deal Desk, Sales, Legal, IT, and Strategic Finance) to evaluate and document non-standard transactions, translating accounting policy into practical guidance, taking into consideration system configurations and how revenue is recognized across a growing SaaS business.

The Manager plays a critical role in scaling technical accounting support across deal cycles, audit readiness, and cross-functional coordination. At Genesys, this work directly supports the accuracy and integrity of revenue reporting while enabling the business to bring innovative offerings to market with confidence. You will operate at the center of technical accounting, deal enablement, and process design, with visibility into enterprise-wide initiatives and the opportunity to drive continuous improvement across systems, controls, and policies.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to):

• Support the team in maintaining and operationalizing Genesys Revenue and Accounting policies in compliance with ASC 606 and US GAAP requirements, including translating policy into practical guidance and identifying areas for enhancement.
• Translate changes in accounting standards, interpretations, and business practices into updated policies and practical operating procedures.
• Evaluate new products, business models, and contract structures, then translate accounting conclusions into clear, operational guidance for downstream teams.
• Develop and maintain process documentation for accounting memorandums, ensuring documentation is audit-ready and aligned with Company policy.
• Coordinate with our external auditors for quarterly reviews and year-end audits, including discussing technical revenue accounting issues.
• Strengthen month-end and quarter-end close activities by supporting financial reporting for complex deals and ensuring accounting outcomes are complete and well documented.
• Partner with Deal Desk, Sales, Product, Legal, and Finance to assess revenue implications of complex transactions and support timely deal execution.
• Perform and review detailed technical accounting analyses on complex and financially significant arrangements and calculate and determine appropriate revenue recognition under ASC 606.
• Review contract assessments, revenue calculations, and memos prepared by junior team members to ensure accuracy, consistency, and adherence to policy.
• Provide ongoing feedback, coaching and guidance to improve the quality and efficiency of team deliverables and support the development of team members.
• Identify and implement opportunities to leverage AI and automation to improve consistency, efficiency, and scalability across revenue accounting processes.
• Drive adoption of AI-enabled tools for contract analysis, memo drafting, and deal review support across the team.
• Remain flexible and responsive to evolving priorities, taking on additional responsibilities as business needs change.

Requirements

• Minimum of 6 years of relevant accounting experience with hands-on SaaS/technology experience; prior public accounting / Big 4 experience strongly preferred.
• Deep knowledge and technical understanding of Software Revenue Recognition Accounting — ASC 606 in SaaS business models, with experience in revenue memo writing or evaluation.
• Recognized professional accounting qualification (e.g., ACA, ACCA, CPA, CA or equivalent internationally recognized qualification) required.
• Confidence and proven ability to communicate both orally and in writing, including the dissemination of technical information.
• Ability to interact effectively with Sales and Product teams, functional peer groups and team members, and to gain cooperation from others, especially those in other departments, as well as with outside auditors and outside legal counsel.
• Ability to thrive in a rapidly growing and fast-paced global environment, including working effectively with colleagues and stakeholders across different locations and time zones.
• Ability to work independently and take ownership of multiple concurrent and diversified tasks while working to deadlines.
• Strong analytical problem-solving skills, with a practical solutions orientation and excellent attention to detail.

Desirable Skills

• Preferred experience with Salesforce, Zuora RevPro and Workday (or similar revenue recognition and ERP systems) and experience supporting systems integrations / migrations.
• Bachelor's degree in Accounting, Finance, Economics or a related field, or equivalent professional experience.
• Strong analytical, technical writing and presentation skills; ability to synthesize commercial facts into a defensible accounting conclusion and present to senior Finance and commercial leaders.
• Demonstrated experience with controls and audit processes (SOX experience preferred).
• Advanced Excel skills and familiarity with data tools (SQL, Power BI, Tableau or similar) preferred.
• Proven ability to manage multiple priorities, lead cross-functional projects, influence without direct authority, and coach team members

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.