Manager, Technical Service

UPM Pulp in North America is looking for a  Manager, Technical Service  to join their team. The position will be remote/home office-based in the United States. 

Greetings from your future manager 

“Welcome to our Pulp Business. In this position, you have an opportunity to work in an International Sales & Marketing environment. Together, we focus on meeting customer needs, providing professional technical service, and creating customer value through technical collaborations with customers. This position offers you great insight as we continue to grow in the North American market”. - Monique Claverie, Senior Manager, Technical Marketing and Services 

 What you will do

UPM Pulp’s global Technical Marketing and Customer Service Team works closely with pulp customers in hands-on development projects and problem-solving issues. Your main task is to work proactively on technical topics with our current and potential pulp customers:

• Build trusted technical relationships, influence customer decisions with value-based recommendations and lead qualification efforts to support strategic sales growth in North America.

• Represent UPM strategically with mill teams, technical leaders, commercial stakeholders, and executive decision makers.

• Support successful use of UPM Pulp products through technical knowledge of multiple fibers and various end uses (premium tissue end use focus).

• Drive technical collaborations with customers to deliver optimization in their process

• Translate technical findings into clear business implications that support customer value creation and UPM’s commercial objectives.

• Collaborate with UPM mills, R&D, product managers, commercial teams, and the global TMS organization to bring the right expertise to customer projects.

• Stay close to customers and the market to understand tissue technology, quality development, new product needs, and competitive dynamics.

• Travel extensively across North America to support customer visits, mill trials, technical audits, troubleshooting projects, and industry events. (40% travel)

Who you are

• You have bachelor’s degree, in engineering, Paper and Pulp Technology or equivalent.

• You possess 5 years of hands-on premium tissue production, product development, tissue chemical or equipment supplier experience.

• Have experience with structured or advanced premium tissue technologies, such as TAD or similar platforms.

• You are a strong customer-facing technical communicator who can influence mill teams, technical leaders, commercial stakeholders, and executive audiences.

• You can translate complex technical recommendations into clear business value, including implications for cost, quality, efficiency, runnability, and sustainability.

• You have a commercial mindset and understand how technical service supports account development and strategic sales growth.

• Your work is customer centric, and you are determined to maintain excellent professional relations with clients based on transparency and trust.

• You are fluent both in spoken and written English.

• You are self-motivated, collaborative, proactive, and willing to travel extensively.

This is what we offer to you  

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils'. Our work is impactful and transformative. 

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Salary range: 126,000 to 163,000 USD / year based on qualifications and experience   

UPM offers a comprehensive benefits package which includes the following:   

• Health insurance: comprehensive medical, dental, and vision plans   

• Other insurances: disability coverage, life, and AD&D insurance   

• Retirement plan: 401(k) with company match and employer retirement contribution   

• Paid time off: 15 days of paid time off plus 13 company holidays    

• Bonus: annual performance-based short-term incentive plan   

• Other: professional development opportunities   

Benefits are updated annually, and plan level eligibility requirements may apply.  

Learn about our Rewarding and our Ways of working. 

Additional information   

This position is fully remote.   

Travel requirements – regular travel required (40%). 

For further information about the role, please contact Monique Claverie, Senior Manager, Technical Marketing and Services, at email monique.claverie@upm.com.      

To apply, please submit your CV and cover letter by August 14, 2026.  Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.   

For support with submitting your application, please contact via careers@upm.com or tel. +18777235247.

Only candidates authorized to work within the United States without sponsorship will be considered.

This job description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.  

UPM North America is an Equal Opportunity Employer.  

UPM is one of the world's leading pulp producers. We supply global customers with eucalyptus and softwood pulps in end use segments such as tissue, specialty, packaging and graphic papers and board, through our own sales and service networks close to customers in the APAC region, Europe and Americas. UPM Pulp operates five pulp mills – three in Finland and two in Uruguay – as well as certified eucalyptus plantations in Uruguay. We employ approximately 1,800 people. The annual pulp production capacity is 5.8 million tonnes. Pulp business is part of the UPM Fibres Business Area which combines the integrated production of pulp, energy and sawn timber with a synergistic supply chain of wood raw materials. upmpulp.com