Orlando, FL (Main Campus), United States of America
Onsite
Not Available
Facilities and Business Operations:
The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.
Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities
The Opportunity:
UCF's Telecom Engineering Manager leads the Network Operations Center (NOC) and 24x7 network monitoring and operational response functions, ensuring the reliability, availability, and security of enterprise network services. This position oversees NOC staff and third-party support providers, establishes operational governance and escalation frameworks, and ensures alignment with Information Security, Network Engineering, and institutional risk management objectives.
Responsibilities:
Operational Leadership & Service Assurance – Lead daily NOC operations supporting campus wired, wireless, data center, cloud, and remote connectivity services. Ensure continuous monitoring, incident response, major incident management, and service restoration in alignment with defined SLAs/OLAs.
Incident & Escalation Governance – Develop and enforce structured escalation procedures to eliminate operational ambiguity. Lead major incident bridge calls, post-incident reviews (RCA), and continuous improvement initiatives.
Vendor & Third-Party Oversight – Manage performance and operational alignment of contracted 24x7 monitoring partners. Ensure vendors adhere to change control policies, escalation standards, and university governance requirements. Conduct service reviews and KPI assessments.
Operational Metrics, Reporting & Risk Visibility – Develop dashboards and executive reports reflecting availability, incident trends, MTTR, SLA adherence, and systemic risk indicators. Provide leadership with operational health and risk posture insights.
Operational Documentation & Runbooks – Maintain and execute standard operating procedures, runbooks, and knowledge base articles. Contribute to continuous improvement of operational processes and documentation.
Strategic Planning & Cross-Functional Initiatives – Participate in network modernization efforts, resilience planning, and disaster recovery exercises.
Collaboration with Teams – Work closely with Third party vendors, Network Engineering, Security Architecture, Infrastructure and other teams to support deployments, troubleshoot complex issues, and implement approved changes.
Change Management & Policy Enforcement – Ensure operational compliance with university change management, network access control, security policies, and configuration standards. Coordinate planned maintenance activities and validate operational readiness.
Tooling & Process Optimization – Oversee monitoring platforms, ticketing systems, automation workflows, and runbook development. Drive continuous improvement in event correlation, alert tuning, and operational efficiency.
Team Management & Development – Supervise staff. Establish performance expectations, training plans, shift coverage models, and workforce development initiatives. Foster accountability, operational discipline, and customer service excellence.
Minimum Qualifications:
Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Advanced experience leading Network Operations Center (NOC) or enterprise IT operations supporting complex environments (wired, wireless, data center, cloud, and remote connectivity).
Experience developing and enforcing incident escalation frameworks and governance models that improve response time and operational clarity.
Proven ability to manage and evaluate third-party vendors or managed service providers, including SLA/KPI oversight, service reviews, and contract compliance.
Proven ability to manage and evaluate third-party vendors or managed service providers, including SLA/KPI oversight, service reviews, and contract compliance.
Demonstrated success in creating and maintaining runbooks, SOPs, and knowledge base documentation to drive operational consistency and efficiency.
Special Instructions to the Applicants:
Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF IT Information TechnologyWork Schedule
Monday - Friday; 8:00 AM - 5:00 PMType of Appointment
RegularExpected Salary
$89,076.00 to NegotiableJob Posting End Date
06-22-2026-12-00-AMEqual Employment Opportunity Statement:
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.
For general application or posting questions, please email talent@ucf.edu.
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