At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
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Job Function:
Marketing
Job Sub Function:
Trade Marketing
Job Category:
Professional
All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Johnson & Johnson Health Care Systems Inc. is recruiting for a Manager, Trade Operations for Cell Therapy Oncology pipeline, supporting Johnson & Johnson Innovative Medicine.
Johnson & Johnson Innovative Medicine advances science-based medicines that address serious unmet patient needs through scientific expertise, patient insights, and cross-functional collaboration.
Johnson & Johnson Health Care Systems Inc. provides account management, customer support, contract management, logistics, and supply chain services for key health care customers and Johnson & Johnson businesses.
Role Overview
The Manager, Trade Operations will support daily trade operations and channel execution for the Cell Therapy Oncology portfolio and other assigned therapeutic areas. This role will help manage the increased complexity of a multi-distributor model by coordinating customer inquiries, distributor communications, order management, issue resolution, operational readiness, governance, and data-driven channel optimization to support product access and a consistent customer experience.
Key Responsibilities
- Manage day-to-day trade operations across a multi-distributor network, including customer inquiries, distributor communications, order management, product availability, and issue resolution.
- Coordinate treatment center onboarding, operational transitions, customer communications, and order execution to support timely product and patient access.
- Lead distributor onboarding and operational readiness, including oversee systems integration and EDI testing, master data management, process alignment, and launch execution.
- Execute CAR-T order-to-cash activities, including EDI-enabled ordering, invoicing, pricing updates, purchase order issues, chargebacks, credits and rebills, cancellations, and fee-for-service reconciliation.
- Identify opportunities to automate, systemize, and standardize current-state trade operations processes, reducing manual effort, improving controls, and enabling consistent execution across distributor and treatment-center workflows.
- Serve as the operational escalation point for treatment centers, distributor partners, and internal stakeholders, coordinating order exceptions and customer requests through timely resolution.
- Maintain governance and compliance oversight across distribution policies, fee-for-service agreements, operational controls, process documentation, and distributor performance.
- Monitor KPIs, analytics, and business insights to assess distributor performance, identify operational and access risks, evaluate customer trends, and drive process improvements.
- Partner across Trade Operations, Brand, Finance, Legal, Commercial Excellence, Customer Service, Supply Chain, Market Access, and distributor organizations to align priorities and support consistent execution.
- Strengthen business continuity by maintaining critical process documentation, knowledge transfer, governance routines, and operational redundancy for CAR-T functions.
- Develop concise communications, presentations, project updates, and process materials to support stakeholder alignment, governance, and timely execution.
Qualifications
Required
- Bachelor’s degree required; MBA preferred.
- 3–5 years of relevant business experience.
- Strong understanding of product distribution, order management, marketing, sales, and pricing processes.
- Demonstrated project management skills with the ability to manage priorities in a matrixed environment.
- Ability to work through ambiguity, establish structure, and drive process standards.
- Ability to lead cross-functional teams, influence stakeholders, and drive alignment.
- Technical proficiency with Microsoft suite, PowerBi, Tableau products and J&J ERP systems (ie CQUENCE®) with the ability to analyze data, manage information, and support operational workflows.
- Excellent verbal and written communication skills.
Preferred
- Intellectual curiosity and interest in the health care marketplace and pharmaceutical industry dynamics.
- Business acumen, including understanding of product access, competitive dynamics, and customer needs.
- Strong critical-thinking skills with the ability to anticipate business needs and prepare for future requirements.
- Proven ability to operate effectively in a complex, fast-paced environment.
- Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Advanced Analytics, Brand Positioning Strategy, Business Planning, Coaching, Commercial Awareness, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Due Diligence, Execution Focus, Financial Analysis, Industry Analysis, Marketing Campaign Management, Negotiation, Process Improvements, Program Management, SAP Trade Promotion Management (TPM), Technical Credibility, Trading Environment Knowledge
The anticipated base pay range for this position is :
$102,000.00 - $177,100.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
