Manager, UX Research Operations

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

The User Experience Research Team is seeking a UX Research Operations Manager to help with our mission of making classrooms a better place for students and teachers. Be part of the ongoing evolution of i-Ready by playing a pivotal role in helping the research process run smoothly and improve in efficiency.

The impact you’ll have: 

• Manage end-to-end recruitment of educators and students for research studies: usability testing, 1:1 interviews, focus groups, surveys, co-design, pilots/betas 

• Own relationships and logistics management with site and vendor partners 

• Continuously evaluate research management tools and processes to ensure they are efficient, high quality, and scalable, and offer solutions to improve these tools and processes 

• Collaborate on outreach for locating new in-person testing partner sites. 

• Develop new/maintain existing participant databases, templates, screeners, scheduling procedures 

• Own onsite and remote study logistics  

Who we’re looking for: 

• You have 3-5 years of relevant work experience in research operations 

• You’re a self-starter who can take an assignment and run with it, even expanding on it or helping to shape the request when appropriate 

• You enjoy and excel at cross-functional collaboration 

• Excellent written and oral communication skills 

• You’re comfortable speaking up when you have questions and ideas 

• You’re interested in the “why” behind problems and can think through a system 

• You are adept with project management skills and working with databases/spreadsheets  

• Experience securely managing personally identifiable information or information otherwise subject to regulatory considerations 

 
We’d also love to see, though not required: 

• Experience with K-12 education is a plus 

• History of managing cross-time-zone collaboration across nationally distributed teams