Manager, VCA Implementation Services (VIS)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA), is the consulting arm of Visa with a simple mission of helping partners improve their performance and profitability. We are a global team of industry experts with decades of experience in the payments industry.

Within VCA we have a dedicated service line – VCA Implementation Services (VIS) with specialized experts who are routinely embedded into clients around the world to offer hands-on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships, portfolio levers and product development.

The Visa Consulting and Analytics is looking for a high-performance individual to join its Consulting Implementation practice team and play a key role in developing and delivering high impact projects across the Andean region. The potential candidate will proactively engage with Visa Clients, creating the sales pipeline, delivering, implementing, and executing projects and solutions on behalf of issuers, acquirers, and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

The consulting Implementation Services Manager will support the design, implementation, and execution of VCA’s recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine business intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, best practices, and partnerships to enable engaging interactions, optimized results and product enhancements.

The potential candidate will proactively develop and carry on new innovative and value-added use cases for the VIS practice ensuring a smooth execution across all program stages including design, planning, selling, and executing the project to deliver an end-to-end execution service to the clients.

Key Responsibilities:

Specific duties and responsibilities for this position include but are not limited to:

Program and Project Management:

• Understand Partner’s needs and plan an agile delivery leveraging frameworks, best practices, and capabilities.
• Provide guidance, oversight and accountability for programs including coordination with internal teams and external providers.
• Establish timelines of projects and ensure execution meets quality and deadlines.

Performance Management:

• Track and measure program KPI’s and establish A/B testing to determine a cause effect relationship.
• Leverage cutting edge reporting tools (Power Bi, tableau or similar) to design and disseminate program facts and results.
• Analyze results, provide insights, and foster a virtuous cycle of continuous improvement.

Collaboration:

• Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional, and global groups.

Client Facing:

• Cultivate and manage a pipeline of work with clients, from identifying potential opportunities to close engagements.
• Consultative sale is a responsibility for the role.

Relationship Management:

• The candidate will be responsible of building and strengthening the relationship with the clients.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualification:

• 5+ years of relevant experience in financial services industry, banking, cards management, payments, consulting or similar.

• Bachelor's degree in quantitative fields such as business administration, economics, finance, industrial engineering. Master’s Degree in related fields a plus.
• Problem solving ability with strategic focus on influencing ROI. Understanding of cards P&L structure, payments dynamics, and critical factors driving profitability.
• Proven track record of developing new client relationships and generating leads to successful client engagements.
• Project management skills are key requirements given that this role involves managing multiple projects with multiple stakeholders and multiple markets simultaneously.
• Highly organized and able to provide ownership of the projects assigned
• Ability to help drive collaborative scrum and similar events (backlog refinement, sprint planning, and sprint review).
• Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations
• PM Certification and/or Scrum Master are a plus

• English and Spanish required (written, verbal) (Portuguese a plus).

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.