Manager Volunteer Services - Roper Hospital

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

HOURS:

Monday - Friday, Days

LOCATION:

Roper Hospital - 316 Calhoun Street, Charleston, SC

Manager, Volunteer Services

Primary Function/General Purpose of Position
The Manager, Volunteer Services is responsible for leading and overseeing the operational execution of the organization’s volunteer services programs, ensuring consistent, compliant, and effective delivery of services that support patients, families, and clinical teams. This role manages day-to-day operations, supervises volunteer services staff, oversees volunteer program activities and resources, and ensures adherence to regulatory, accreditation, and organizational standards. The Manager implements departmental priorities, monitors program performance and budgets, resolves operational issues, and collaborates with leaders to ensure volunteer services are effectively integrated across departments.

Essential Job Functions
•Lead and oversee the daily operations of volunteer services programs, ensuring effective, efficient, and compliant support of patients, families, and clinical teams.
•Execute departmental goals, priorities, and operational direction established by senior leadership, translating them into consistent processes, workflows, and staff activities.
•Oversee the full lifecycle of volunteer engagement, including recruitment, screening, onboarding, training, scheduling, evaluation, and retention, ensuring standardized and effective execution.
•Supervise, coach, and develop volunteer services staff, including hiring, onboarding, performance management, workload prioritization, and staff accountability.
•Monitor program performance, service levels, and operational metrics, ensuring accurate reporting, documentation, and follow-through on identified issues or gaps.
•Ensure volunteer services operations comply with regulatory, accreditation, risk management, and organizational requirements, maintaining readiness for audits, surveys, and reviews.
•Collaborate with clinical and operational leaders to assess volunteer support needs and coordinate appropriate assignments across departments.
•Lead volunteer engagement, communication, and recognition activities, serving as the primary operational point of contact for volunteer services.
•Provide operational oversight of assigned programs, which may include community engagement initiatives, fundraising events, retail operations, educational programs, and/or other mission-aligned activities based on local needs, ensuring alignment with established standards and policies.
•Adhere to the volunteer services operating budget, including expense oversight, resource allocation, and fiscal accountability within approved parameters.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
N/A

Education
Bachelors degree in Public Relations, Business Administration, Management, or related field (preferred)

Work Experience
5 years of related experience (required)
Experience in supervision and training others (preferred)

Training
N/A

Language
N/A

Patient Population – Competency is based on the patient population of the site/facility
NA

Working Conditions
Periods of high stress and fluctuating workloads may occur
May have periods of constant interruptions
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) _ X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling _ X
Climbing X
Balance X
Bending _ X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing _ X

Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Hear alarms/telephone/audio recordings
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near

Hazards
Depth perception
Use of Latex products
Exposure to moving mechanical parts
Exposure to dust/fumes

Hard/Tech/Clinical Skills:
•Proficient in Word, Excel, and Microsoft Office
•Flexible schedule, including evenings, weekends, and holidays as needed
•Ability to manage a diverse group of volunteers

Soft/Interpersonal Skills
• Excellent interpersonal and communication skills
• Organizational and time management skills
• Ability to work in a healthcare environment with professionalism and empathy
• Attention to Detail
• Accountability

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Volunteer Services - Roper Hospital

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.