Job Description
The Solution Manager is a technical specialist responsible for developing warehouse, fulfilment, and value-added services (VAS) proposals that bridge customer needs with SingPost’s core capabilities. His/her mission is to develop new capabilities and translate complex enterprise requirements into high-quality, executable warehouse solutions that drive "wins," optimize storage and inventory management, and protect profitability through rigorous cost modeling
- Own the development of technical bids in collaboration with the operations and sales team for warehouse and fulfilment services; this includes proactively gathering complex technical requirements, defining optimal operational workflows, and creating compelling, value-driven proposals that align client needs with SingPost’s core capabilities to drive business growth
- Identify and develop capabilities for the warehouse business to broaden range of services to existing customers and to expand into new growth segments
- Responsible for the execution of the warehouse business playbook, ensuring consistent process compliance,, capability deployment, and operational performance across the organization’s network of diverse warehouse sites and fulfilment centres
- Design and engineer end-to-end solutions for the warehouse and fulfilment workflows, ensuring that complex operational workflows meet customers’ specific handling, security, and compliance requirements
- Monitor and manage daily fulfilment flows at a project level to ensure facility performance aligns with strict Service Level Agreements (SLAs) and client KPIs
- Perform regular audits of operational workflows to proactively identify capability gaps, technical bottlenecks, or inefficiencies; provide actionable recommendations to senior management for process hardening and service upskilling
- Maintain rigorous cost-control checks at the transaction level, performing detailed cost modeling and identifying variances in labor, material or vendor costs to ensure the operation remains within budget and maintains maximum profitability
- Analyze warehouse throughput data using operational analytics to suggest tactical shifts in inventory management, picking, or automation implementation processes that improve speed without increasing cost
- Liaise between Operations and the Customer, serving as the primary technical point of contact for enterprise clients regarding warehouse performance, solution design, and complex service recovery
Requriements
- Degree in Supply Chain Management or Logistics or Operations Management
- At least 5 years of relevant experience
- Sector-wide Exposure: Experience in eCommerce and FMCG industries is required;
- Familiarity with healthcare, retail, or specialized goods is highly valued.
- Warehouse Technology and Innovation Knowledge: Hands-on proficiency with advanced
- Warehouse Management Systems (WMS), inventory tracking technologies (e.g., RFID, Barcoding), and order-processing capabilities; ability to leverage system data to optimize facility performance.
- Warehouse Automation: Experience in using warehouse automation (AGV, AMR, 4-way shuttle, ASRS) will be advantageous
- Operational Costing & Analytics: Experienced in cost modeling and unit economics; able to analyze operational spend, identify variances, and support the development of commercial business cases.
- Data-Driven Decision Making: Capable in synthesising operational data into actionable performance reports and commercial impact analyses.
- Solutioning and Proposal: Ability to take complex customer "pain points" and translate them into functional workflow designs and Standard Operating Procedures (SOPs) that meet both industry standards and client KPIs.
- Process Improvement: Demonstrated experience in identifying "on-the-ground" capability gaps and implementing tactical solutions to improve warehouse services
- Tactical Negotiation & Influence: Strong ability to manage and influence internal stakeholders and external clients to ensure seamless service delivery.
