Manager, Wholesale Account Operations

Job Title:

Manager, Wholesale Account Operations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for an experienced cross-functional problem-solver to join our Wholesale Team as our Manager, Account Operations, reporting directly to our Director, Wholesale Internal Operations. The ideal candidate has 4-6+ years experience in a similar cross-functional project management or operations role, and a strong understanding of the Wholesale order cycle. This is an opportunity to work in the fastest-scaling area of the Bombas business and play a key role in bringing Bombas’ products and mission to more consumers through our growing wholesale channel.

What you’ll be responsible for:

• Manage day-to-day operations and execution of transactions to ensure smooth operation of the Wholesale department’s daily activities.  This includes the management and development of Customer Happiness Associate.
• Set team priorities and ensure workload is appropriately distributed across the team 
• Respond to Retailer inquiries regarding orders, shipments, products, VAS requirements and pricing
• Develop working relationships with key operations and finance counterparts at our Retailers to build trust and work together to identify opportunities to improve our servicing; attend key meetings with Retailer to understand their business
• Partner with Sales Team to develop a strong cross-functional relationship and smooth external facing communications, anticipate account support needs and data sources for Sales Team to reference.
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
• QC all Sales Orders against the original planned order before shipping, including confirming UPCs, prices, and quantities for all fashion orders (esp. new retailers)
• Maintain SKU integrity across multiple systems including NetSuite, GSX, SPS Assortment and NuOrder. 
• Manage the Chargeback Log for data accuracy across Accounting, Sales, and Operations, while identifying & escalating potential opportunities for mitigation
• Lead seasonal recaps in partnership with Director of Internal Operations 
• Drive the development and improvement of procedures, reports and processes
• Track root cause for failed business documents and work with internal teams & retailers to put corrective actions in place
• Support GTM team when packaging issues arise to provide needed corrective action
• Manage customer record maintenance in NetSuite
• Own and manage key “source of truth” documentation and reporting for the cross-functional team, including Chargeback Log, Order Bank, and Shipping Log, as well as identify and scope opportunities for automation/systemization of key documents

What we’ll love about you:

• Enthusiasm for continuous improvement in both documentation and process
• Complex problem solver who knows when to do systematic and complex thinking versus when to identify shortcuts and find an easy solution
• Comfort working across both technical and business teams
• Strong interpersonal skills & comfort with cross-functional persuasion and consensus-building
• Willing and able to hold other teams accountable for deliverables
• Ability to run multiple projects simultaneously
• Strong written and verbal communication skills
• Belief in our mission and understand the importance of giving back
• Comfortable staying focused while working in an open office environment

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• 4-6+ years experience in an operational or project management cross-functional role
• Customer or Account-facing experience
• Existing understanding of the wholesale order cycle and basic components
• Deep experience with NetSuite/ERP, EDI and/or SPS a bonus
• Strong documentation skills
• Demonstrated ability to lead cross-functional initiatives and influence without direct authority
• Experience managing or mentoring junior team members
• Proven track record of building scalable processes in a high-growth environment

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $85,000 and $95,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.