Inside the Role
The Field Quality Team (FQT) Lead role within the Product Reliability organization serves as a technical project manager for field quality topics. The role is to lead cross-functional teams to identify the most critical field issues, analyze trends, open and manage FRACAS investigations, and escalate technical concerns to the appropriate subject matter experts (SMEs). While SMEs retain technical ownership within their domains, FQT Leads provide the structure, accountability, project management, and coordination needed to drive issues from identification through sustainable resolution in a timely manner.
FQT Leads facilitate collaboration across Engineering, Supplier Quality, Service, Warranty, Manufacturing, Compliance, and other key functions. They collect claim and product information, summarize data, lead internal structured problem-solving activities, drive action item execution, support training and deployment efforts, and maintain visibility through leadership forums to help prevent recurrence and improve customer satisfaction.
The FQT Lead will work within a team of fellow FQT Leads and will focus on a specific portion of the vehicle. They will also own unique tertiary responsibilities, such as company and team reporting on quality, FRACAS tool and process ownership, Rate Planning, report out forums, etc.
The Product Reliability organization identifies customer-facing quality issues and coordinates problem-solving initiatives to improve customer experience and DTNA bottom line. This position directly supports the GO2030 imperative of “Total Cost of Quality” by ensuring our customers receive the best quality trucks by improving warranty fault rates and costs on current vocational and on-highway products.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $71,000 - $91,000 USD
Pay offered dependent on knowledge, skills, and experience
Benefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What you Drive at DTNA
- First point of contact for field quality emerging issues
- Issue Identification:
- Monitor trends and identify emerging risks
- Coordinate and lead cross-functional investigations on product quality by analyzing warranty patterns relative to product configurations
- Use digital tools and facilitate forums between aforementioned DTNA teams to collect additional details that define warranty claim and truck populations.
- Develop statistical methods to analyze warranty claim rate, warranty cost, and product volume.
- Corrective action and reporting:
- Summarize the problem scope into a Failure Reporting and Corrective Action System (FRACAS), quantify failure modes and probable root causes, so it can be addressed by the appropriate team
- Coordinate cross-functional teams and drive accountability
- Facilitate structured problem-solving and corrective actions
- Escalate technical issues to the appropriate SMEs and lead topic reporting with support from SMEs
- Lead tertiary responsibilities and special assignments (will be allocated based on individual skillsets, capacity, and areas of expertise, including reporting, systems, and process-related work)
- Answer report requests on various quality topics and provide analytical/statistical analysis to management as needed.
- Support rollout, training, and continuous improvement activities
- Support Rate Planning as a key input to setting truck rates
- Support developing and maintaining process documentation, training, and knowledge-sharing platforms.
- Cover other areas of the team as needed.
Knowledge You Should Bring
- Bachelor’s degree with 2 years of related experience OR an associate’s degree with 3 years of related experience OR 6 years of related experience.
- Working knowledge of DTNA product design, system integration, testing, and overall truck operation ("truck knowledge").
- Knowledge of performance metrics, target setting, and reporting practices.
- Experience applying analytical techniques, statistics, and forecasting methods to evaluate data, identify trends, and support decision-making.
- Knowledge of structured problem-solving methodologies and the ability to apply them to quality and business challenges.
- Experience contributing to cross-functional projects and collaborating with multiple stakeholders to achieve business objectives using data and logical reasoning.
- Effective interpersonal and communication skills with the ability to work across teams and present findings to management.
- Working knowledge of DTNA warranty data structures, reporting tools, and performance trends.
- Continuous improvement mindset with the ability to support process improvements and develop analytical tools and solutions.
- Familiarity with DTNA's Products, Manufacturing Plants, and internal processes (engineering release, Purchasing, LCM, production operations, Compliance, Aftermarket, Service, telematics, etc.).
#LI-JN2 #LI-Hybrid
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Portland, OR US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
- This position is not open for Visa sponsorship or to existing Visa holders
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
