Job Description
Job Summary
This role is responsible for managing software licenses, supporting product releases, and helping customers and internal teams with software-related needs. The job works closely with different teams to ensure smooth product delivery and a good customer experience.
Key Responsibilities
- Manage and deliver software licenses using company systems (SubscribeNet and FNO).
- Fix issues reported by customers or internal teams.
- Set up, test, and release software to production.
- Create and maintain software licenses and related configurations.
- Support customers with license updates, upgrades, and exchanges.
- Work closely with product managers, support teams, and partners.
- Provide advice on licensing and subscription models, especially for Lab Informatics products.
- Support supply chain activities, including updates to licensing tools (ACG).
- Track issues and prepare simple monthly reports.
- Support new product launches to ensure they are ready for manufacturing and delivery.
- Help manage products throughout their lifecycle (from development to ongoing support).
- Collaborate with teams like procurement, manufacturing, supply chain, and field service to improve processes.
Qualifications
- Bachelor's Degree in Engineering, Computer Science, Information Technology, Supply Chain or related fields.
- At least 4-6 years of relevant work experience.
- Basic understanding of software licensing and delivery systems.
- Ability to work independently, learn quickly, and produce accurate, timely deliverables.
- Problem-solving and troubleshooting skills.
- Good communication and teamwork.
- Ability to manage multiple tasks.
- Attention to detail and organization.
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Manufacturing
