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Madrid, Comunidad de Madrid, España
Onsite
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Sompo has a unique opportunity for a Marine and other First Party Lines - Senior Claims Handler to strengthen our Claims Operations area.
Through our operating subsidiaries, Sompo International underwrites agriculture, professional lines, property, aviation, marine and energy, financial and political risks and casualty and other specialty and catastrophe lines of insurance and reinsurance.
The Marine and other First Party Lines Senior Claims Handler handles to conclusion moderate Marine, and other first party claims, preferable A&H and Property claims with little to no direction or oversight. Promotes and provides excellent customer service. Makes decisions within assigned authority, recommends settlement values within the context of moderate and sometimes large and complex claims. Adheres to high standards of professional conduct while providing delivery of superior claims service.
The successful candidate will also be able to build and develop strong relationships with customers, brokers, underwriters and service providers in order to achieve economic results and offer a high-quality claims service.
Location: This position will be based out of our Madrid or Barcelona offices. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity
What you’ll be doing:
• Determines proper policy coverages and applies best claims practices in accordance with company guidelines. Adheres to the highest standards of professional conduct while delivering a superior claims service.
• Opens, adjusts and closes reserves in accordance with company practices designed to ensure adequate reserves. Recommends special reserves where necessary based on corporate reserving guidelines and adheres to granted authority procedures.
• Applies appropriate solution strategies and enters into appropriate negotiations to resolve claims.
• Engages, manages and controls collaborations with outside surveyors and lawyers, as well as claims handling companies and TPAs.
• Maintains current knowledge of insurance and applicable product/services, court decisions, current guidelines and policy changes that may impact the claims area.
• Maintains current knowledge of local industry procedures and local market conditions.
• Submits claims reports, reinsurance reports and other information to claims management as needed.
• Aligns with underwriters to provide claims data and feedback regarding policy language y claims trends, when needed.
• Partners with SIU and subrogation to identify fraud and recovery opportunities.
• Delivers a positive customer service experience to all internal, external, current and prospective customers.
• Serves as a mentor to less experienced claims associates and assists with training/presentations as assigned by claims management.
• Liaises with partners, insureds, agents and clients on a national and international level.
• Supports the Head of Claims with issuing the necessary claims protocols and processes to effectively service internal and external customers.
What you’ll bring:
• University degree in law or economics, or other appropriately related field, and are an insurance specialist, or have other comparable qualifications.
• Ideally, more than 5 of experience with Marine and other First Party Lines claims.
• Experience with Management of TPAs would be desirable.
• In-depth knowledge of national and international insurance markets, as well as a strong understanding of the applicable legal and regulatory framework.
• Strong commitment to high standards of service, ensuring careful and reliable claims handling, as well as strong organizational skills.
• Entrepreneurial mindset/enjoyment of driving change to optimize customer experiences.
• High level of customer and service orientation.
• Negotiating experience and skills involving complex claims in a challenging environment
• Interest in personal development, challenges and working within a team in an international environment.
• High level of business English required, knowledge of additional languages would be advantageous
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.
Below is a summary of some of the benefits we offer, which may vary depending on the country:
Who we are and what we stand for:
At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page
Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.
Valoramos positivamente las solicitudes de personas con certificado de discapacidad igual o mayor al 33%, en cumplimiento de la legislación vigente, Ley General de Derechos de las Personas con Discapacidad y de su inclusión social (LGD).