* Own small operational problems before they become leadership problems.
* Coordinate repairs, maintenance, equipment issues, cleaning, pest control, signage, trash, and supply issues.
* Escalate serious issues quickly and clearly.
* Be willing to do hands-on work when needed.
* Keep cafes operational, safe, and presentable.
**What we are looking for**
* 3 to 8+ years of multi-unit cafe, restaurant, retail, hospitality, or fast-casual operations experience.
* Experience managing Store Managers, Shift Leads, or multi-location teams.
* Strong understanding of labor, inventory, waste, scheduling, training, and store-level profitability.
* Hands-on leadership style.
* High standards for cleanliness, speed, product quality, and hospitality.
* Ability to read numbers and turn them into action.
* Strong communicator who can be direct without creating drama.
* Comfortable operating in a startup environment with incomplete systems.
* Willing to work nights, weekends, early mornings, and emergencies when needed.
* No ego. Must be willing to jump behind the bar, clean, move furniture, stock shelves, handle vendors, or solve whatever problem is in front of them.
**Ideal background**
* Market Manager, District Manager, Regional Manager, Area Manager, or Multi-Unit Manager at a fast-casual, cafe, juice, coffee, or hospitality brand.
* Experience at companies like Joe & The Juice, Blank Street, Starbucks, Blue Bottle, Sweetgreen, Cava, Chipotle, Pret, Philz, Equator, or a strong independent cafe group.
* Experience opening new locations is a major plus.
* Experience in high-volume urban stores is a major plus.
* Military, hospitality, or intense field-operations background is a plus.
**Traits that matter**
* High integrity.
* High urgency.
* Calm under pressure.
* Strong work ethic.
* Low drama.
* Direct communicator.
* Detail obsessed.
* Comfortable with chaos.
* Strong with people and numbers.
* Leads from the front.
* Takes ownership without waiting to be asked.
**Within 30 days**
* You understand every cafe in your market.
* You know the team, the managers, the biggest operational problems, and the daily routines.
* You have fixed obvious gaps in cleanliness, stocking, scheduling, and accountability.
**Within 60 days**
* Store Managers are executing better.
* Standards are more consistent.
* Labor, waste, inventory, and customer experience are improving.
* The market feels more organized and less reactive.
**Within 90 days**
* The cafes in your market are operating with clear routines, stronger managers, better numbers, and fewer escalations.
* New openings are smoother.
* Leadership trusts you to own the market without constant supervision.
**Compensation**
Competitive base salary plus performance-based upside. Final compensation depends on experience, market, and scope of responsibility.
**Why this role matters**
Corgi Cafe is scaling quickly. The difference between a great cafe network and a chaotic one is strong field leadership. This person will be one of the key operators responsible for turning Corgi Cafe from a few exciting locations into a disciplined, high-performing cafe brand.
Visa sponsorship is not available for this role.
