The Marketing Operations Intern is part of the Sales and Business Services department, which resides on the Marketing & Communications (MarCom) team and reports to the Marketing Operations Manager. As our Marketing Operations Intern, you will support the operational processes, project management activities, and agile workflows that enable the successful planning, execution, and delivery of marketing campaigns and initiatives. This role provides hands-on experience working with marketing technology platforms, process documentation, project coordination, and cross-functional campaign support.
What You'll Do:
- Support MarCom operations through the administration and maintenance of productivity and workflow management tools, including Optimizely
- Assist with the creation and upkeep of workflows, request forms, task briefs, templates, routing rules, and other operational assets
- Create, organize, and maintain documentation related to MarCom processes, procedures, and best practices
- Support the team's agile operating model by assisting with sprint planning, backlog refinement, prioritization activities, and related coordination efforts
- Help monitor project timelines, dependencies, and deliverables across multiple campaigns and initiatives
- Assist project leads by tracking action items and ensuring projects progress through established workflows
- Support the management of recurring marketing initiatives, including newsletters, webinars, and other communication programs
- Identify process improvements and leverage project management tools, emerging technologies, and artificial intelligence to streamline processes and improve efficiency
- Provide administrative and operational support for marketing projects and campaigns as assigned
- Other tasks and responsibilities as assigned
What You'll Need:
- Currently pursuing a Bachelor's degree in Marketing, Communications, Business Administration, Project Management, Information Systems, or a related field
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to accuracy
- Ability to work effectively in a collaborative team environment
- Basic understanding of project management concepts and marketing processes
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word
- Strong problem-solving and analytical skills
- Must be authorized to work in the United States
It's a Plus if You Have:
- Experience with project management, work management, or productivity platforms such as Optimizely, Jira, Asana, Monday.com, or similar tools
- Familiarity with Agile or Scrum methodologies
- Experience creating process documentation, standard operating procedures (SOPs), or training materials
- Interest in marketing operations, project management, process improvement, or marketing technology (MarTech)
- Experience supporting marketing campaigns, events, webinars, or communication initiatives
- Knowledge of workflow automation or process optimization concepts
At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.
Compensation Range:
USD$18.27 - $22.33
