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St Helier, Jersey
Hybrid
At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.
About the role:
Reports to Systems Support Manager 2 - Markets Technology Services
This is a mid-level technical role supporting Aztec’s Markets Technology eFront applications platforms. The successful candidate will work as part of a cross-jurisdictional team providing system support, configuration, and technical enablement across Aztec’s eFront private markets applications.
The role requires hands-on experience with eFront Invest, Investment Café and eFront Debt and will contribute to business-critical activities including investor onboarding, fund administration, accounting, and reporting, processes. The successful candidate will also be expected to work across a broader landscape including automation and integration tooling.
These are exciting times across the group, significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. At Aztec Group, we credit our technology as one of the core ingredients to our award-winning outsourced solutions.
Our strategy is to deliver a market- leading, outsourced solution to our clients, shaped by the elixir of the Aztec Group and driven by our shared values. These shared values guide how we behave and work – together, and with our clients, stakeholders and the wider communities in which we live.
Based at either our Southampton, UK or Jersey, CI office, you will enjoy a hybrid work model where you will be expected to work from the office at least twice per week but full time whilst in probation.
Key Responsibilities and Duties:
Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues.
To ensure that all Service Requests (SR) are assessed, and business approval is sought wherever an issue requires significant amounts of time to resolve so that we can determine whether the request is appropriate, and if so whether it will be recharged to the client or the cost be borne by the business.
Provide scoping / support with requirement gathering on larger system enhancements and projects to assist the appropriate direction of development in line with team and business best practices.
Provide triage to SRs and incidents to ascertain if the matter has been raised correctly, if any additional information is required, determine whether the issue appears to be data / user related and assess the complexity to assist MTS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team.
Work with other MTS managers to set weekly resourcing of BAU, Continuous Improvement Requests (CIR), projects, migrations and onboarding and communicate this to the team.
Allocation of tasks to junior and senior team members to be processed each day to support business SLAs and prompt deliverables.
Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
Review changes raised to ensure completeness and accuracy before being submitted for approval, supporting more junior team to rectify and improve quality going forward.
For any SRs that are identified as core system developments that would affect multiple clients are in line with the rollout procedures and regression processes and are tracked to release.
To provide guidance and mentorship to develop peers, junior and senior members of staff with assistance of their deliverables.
Identify and organise training and user guidance to CFTs and other stakeholders where relevant, coordinating with the operational support team and the Aztec academy.
Liaise with third party vendors and support teams in project initiation, scoping, development, and issue resolution.
Skills, Knowledge & Expertise:
It's essential you have a minimum of 5 years’ experience supporting the Private Equity suite of eFront products (FrontInvest (Debt and Consolidation), Investment Cafe), in a financial services context preferable
Knowledge of report writing tools such as TSQL, SAS, Front Reports, MS Excel (including macros)
Experience working in team, providing training and development to more junior team members
Accounting experience and/or accounting qualification preferable (but not essential)
Experience within a Project Management environment, including co-ordination and planning of actions and resources
Bachelor’s degree in Information Systems, Computer Science, Finance, or a related discipline is preferred
Certifications in ITIL, data analytics, or automation tools desirable
Personal Attributes:
Analytical thinker with excellent attention to detail and structured problem-solving ability
Strong internal and external communication skills, with the ability to work across functional teams and jurisdictions
Adaptable, self-driven, and delivery-focused – able to manage competing priorities and deadlines
Willingness to learn new systems and contribute to continuous improvement
We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
We understand that everyone has different needs, and that’s why our employee package includes a variety of benefits. In addition to a competitive salary, here are some examples of the benefits that we may offer:
