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Phoenix, Arizona, United States
Onsite
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, FacebookWhat you will have an opportunity to do:
ESSENTIAL FUNCTIONS
· Perform massages and body treatments on guests using safe and professional techniques.
· Maintain an ample inventory of all products necessary to perform all massages and body treatments including towels, sheets, disposable panties, etc.
· Maintain a neat and orderly work area consistent with the high standards of the facility.
· Assist in any and all ways in the spa when not scheduled to perform services.
· Constantly maintain an up to date knowledge of the personal services performed.
· Answer all question related to services performed and products used.
· Perform other related services as assigned by manager.
· Remain on time for work and appointments.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
PHYSICAL REQUIREMENTS:
Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours
Physical Activity Frequency
Sitting Occasionally
Walking, climbing stairs Frequently
Crouching/Bending/Stooping Frequently
Reaching Frequently
Pushing/Pulling Frequently
Near Vision Frequently
Far Vision Frequently
Hearing Frequently
Talking Frequently
Lifting/Carrying (15 lbs) Frequently
Travel Rare
OTHER DUTIES
Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles): None
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
· Ability to speak effectively before groups of customers or employees of organization.
· Ability to deal with problems involving several concrete variables in standardized situations.
EDUCATION
· High school graduate or GED.
· Graduate from an accredited school of massage therapy
EXPERIENCE
· Prior experience as a massage therapist
· Prior customer service experience
· Experience in a resort spa preferred.
LICENSES OR CERTIFICATES
· Arizona Massage Therapist License - must be in good standing with the Arizona Massage Board
OTHER
· Excellent customer service skills
· Passionate about providing exceptional experiences for others
· Professional
· No solicitating to guests is allowed.
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available). Hair longer than shoulder length shall be pulled back in a presentable fashion. Uniforms will be provided and worn by team member.
NOTICE:
Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION. ACCOMMODATIONS ARE DETERMINED BY MANAGEMENT.
What are we looking for?
Compensation:
$5.60-
$5.60Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.