Summary Statement:
As a Massage Therapist at Resorts World Las Vegas, your expertise and artistry along with our culture will provide the ultimate guest escape and allow every returning guest experience as unique as the last. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.
Primary Job Duties: – Includes but is not limited to:
- Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Evaluate and educate guests about applicable wellness recommendations.
- Ensure facility equipment is functioning properly and report any concerns to Lead Esthetician and/or Spa Management.
- Maintain a clean and sanitized work area.
- Perform preparation work and restock room at the end of each shift.
- Promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Ensure that required licensing is maintained & updated.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: – Includes but is not limited to:
- Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Consult with guests to determine any areas of focus or contraindications. Provide guests with recommendation to continue care after their appointment
- Maintain a clean and sanitized work area.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ensure that required licensing is maintained & updated.
Minimum Education and Experience:
- At least 18 years of age.
- High School Diploma or equivalent.
- Minimum one year of School/Experience in massage therapy.
Preferred:
- Experience working with Forbes and/or AAA service standards.
- Working knowledge of spa booking system(s).
- Previous experience in a large, luxury resort setting.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Nevada Massage Therapy License
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
