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West Palm Beach, Florida, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!What you will have an opportunity to do:
The Massage Therapist is responsible for delivering a refined range of wellness therapies, including personalized body treatments, while ensuring guests experience the highest standards of relaxation and rejuvenation. The Massage Therapist will collaborate with the Spa Director to uphold the spa's elevated service standards and maintain a serene, wellness-driven environment. This role also includes ensuring treatment areas adhere to all state regulations for health and safety.
JOB RESPONSIBILITIES:
Personalized Wellness Treatments: Provide bespoke massage and body therapies that cater to the individual needs of each guest, ensuring a highly tailored and luxurious experience.
Treatment Excellence: Perform a range of carefully curated treatments from the spa menu, ensuring every guest enjoys a holistic and therapeutic experience aligned with the spa’s wellness philosophy.
Sanctuary Maintenance: Maintain an immaculate and tranquil treatment environment, ensuring that the highest standards of cleanliness and organization are consistently upheld.
Linen and Room Management: Support in the preparation of treatment rooms by folding linens, restocking supplies, and ensuring all areas are compliant with state sanitation guidelines.
Product and Inventory Oversight: Monitor treatment product levels and inform management when replenishment is required to ensure uninterrupted guest services.
Service Expertise: Stay informed on the latest wellness trends and continuously refine treatment techniques to enhance the spa’s offering of transformative therapies.
Guest Engagement: Provide expert guidance to guests regarding the benefits of treatments, aftercare recommendations, and the spa’s carefully selected retail offerings.
Promote Wellness: Actively contribute to the promotion of the spa’s services, including exclusive treatments, signature rituals, and premium retail products to elevate the guest journey.
Collaborative Support: Work alongside the spa team to ensure seamless daily operations, including supporting events and spa initiatives.
Adherence to Standards: Uphold the standards of Forbes Travel Guide and state regulations, ensuring all treatment procedures and environments meet rigorous safety and luxury benchmarks.
Flexible Scheduling: Exhibit flexibility in scheduling to accommodate guests’ needs, including evenings, weekends, and holidays.
QUALIFICATIONS:
High school diploma or equivalent required.
Valid Florida State License in massage therapy required.
Additional certifications in skincare or body treatments preferred.
Minimum two years’ experience in a wellness-driven, high-end spa or resort.
Familiarity with Forbes Travel Guide standards and state health and safety regulations is an advantage.
Exceptional communication skills with a passion for delivering bespoke wellness experiences.
Ability to support Spa Attendant and Concierge functions as needed.
The Spa Therapist plays a vital role in creating transformative wellness experiences, ensuring that each guest receives tailored therapies that exceed expectations. Through a commitment to excellence, adherence to state and Forbes standards, and a passion for holistic care, the Spa Therapist enhances the spa’s reputation as a sanctuary of well-being.
What are we looking for?
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
