Role Purpose
The Master Data Management (MDM) Analyst is responsible for the operational support, execution, governance, and continuous improvement of legacy SAP Master Data processes, with primary accountability for Material Master (MM) and Business Partner (BP/Vendor/Customer) domains.
The role ensures high-quality, compliant, and business-ready master data through execution of governance procedures, management of master data requests, issue resolution, workflow support, and data quality monitoring.
As part of the Enterprise MDM team, the analyst will support the current legacy ERP and MDG environment while contributing to the organization's SAP S/4HANA transformation roadmap. The role requires a strong understanding of master data processes in both traditional SAP ERP environments and S/4HANA master data concepts, enabling a smooth transition from legacy support into future-state S/4 operations.
Key Responsibilities
Legacy Master Data Operations & Support
- Execute day-to-day master data maintenance and governance processes for Material Master and Business Partner data objects.
- Support creation, change, extension, blocking, and deactivation requests across legacy SAP environments.
- Monitor and manage master data workflows, approvals, escalations, and exception handling.
- Ensure adherence to established master data policies, standards, and governance controls.
- Investigate and resolve master data defects, workflow issues, replication failures, and data inconsistencies.
- Support ServiceNow tickets, incidents, requests, and problem management activities within established SLAs.
- Coordinate with AMS providers, technical teams, and business stakeholders to resolve master data issues.
Material Master (MM) Support
- Maintain and govern material master records across procurement, manufacturing, logistics, and commercial processes.
- Support material creation, extension, classification, and lifecycle management activities.
- Perform data validation and quality checks across material-related attributes and organizational views.
- Support integration requirements across MM, SD, PP, WM/EWM, and Finance processes.
- Execute mass update and data remediation activities where required.
Business Partner (BP) Support
- Support creation and maintenance of customers, vendors, and business partner master data.
- Ensure accuracy of BP roles, relationships, partner functions, and organizational assignments.
- Perform duplicate checks, harmonization activities, and governance reviews.
- Support supplier and customer onboarding processes.
- Assist with compliance, audit, and regulatory requirements impacting business partner data.
Data Quality & Governance
- Monitor master data quality KPIs and identify data quality risks.
- Execute data profiling, validation, reconciliation, and cleansing activities.
- Perform root cause analysis of recurring master data issues and recommend corrective actions.
- Partner with business data owners and stewards to improve data quality and process compliance.
- Support governance forums, stewardship activities, and data quality reviews.
- Maintain governance documentation, business rules, and process standards.
Enhancement & Continuous Improvement
- Identify opportunities to improve master data processes, controls, and user experience.
- Support implementation of enhancements and process optimization initiatives.
- Participate in testing, defect resolution, and release activities.
- Assist in documenting business requirements and translating them into actionable enhancements.
- Contribute to process standardization and automation initiatives.
S/4HANA Transition Support
- Support master data readiness activities for SAP S/4HANA transformation programs.
- Participate in data cleansing, harmonization, and migration initiatives.
- Develop understanding of SAP S/4HANA Business Partner and Material Master models.
- Support future-state MDG and governance processes during transition from legacy systems.
- Assist project teams with master data validation, testing, and cutover activities.
- Act as a bridge between legacy operations and future-state S/4 master data processes.
Key Interfaces
Internal
- SAP COE Functional Teams
- SAP Data Lead / Governance Lead
- Business Process Owners
- Procurement
- Supply Chain & Manufacturing Teams
- Finance Organization
- Commercial Operations
- Data Stewards
- GBS Operations Teams
- Enterprise Architecture & Transformation Teams
External
- AMS Service Providers
- SAP Support Partners
- System Integrators
- Data Management Solution Vendors
Required Experience
- 5+ years of experience in SAP Master Data Management, SAP Support, or Data Governance roles.
- Hands-on experience supporting Material Master and/or Vendor/Customer Master processes.
- Experience operating within SAP ECC or legacy SAP ERP environments.
- Experience working in global support or shared service environments.
- Exposure to SAP S/4HANA projects, migrations, implementations, or support activities is highly desirable.
- Experience working within ITIL-based service management processes.
Required Knowledge & Skills
Functional Expertise
- Strong understanding of SAP Material Master processes.
- Strong understanding of Customer, Vendor, and Business Partner master data.
- Knowledge of master data governance principles and lifecycle management.
- Understanding of procurement, supply chain, logistics, and finance business processes.
- Experience with data quality management and issue resolution.
SAP & Technical Skills
Required
- SAP ECC Master Data
- SAP MM
- SAP Business Partner / Customer-Vendor Data
- SAP Workflow Processing
- Data Governance and Data Quality Processes
- ServiceNow or equivalent ITSM tools
- Advanced Excel and reporting capabilities
Preferred
- SAP MDG-M
- SAP MDG-BP
- SAP S/4HANA Master Data Model
- Business Partner Conversion Concepts
- SAP Data Services
- SAP Information Steward
- BRF+ and Workflow knowledge
- Familiarity with DRF (Data Replication Framework)
Behavioural Competencies
- Strong analytical and problem-solving skills
- Customer-focused support mindset
- Ability to manage multiple priorities and tickets
- Strong communication and stakeholder management skills
- Attention to detail and data accuracy
- Process-oriented and governance-focused approach
- Continuous improvement mindset
- Ability to work effectively across global teams
Success Profile
The ideal candidate is someone who:
- Can independently support legacy Material Master and Business Partner operations from Day 1.
- Understands governance, workflow, and data quality processes in SAP environments.
- Has exposure to SAP S/4HANA master data concepts and is interested in expanding into future-state S/4 support.
- Can help maintain operational stability today while supporting the organization's ERP modernization journey.
