Master Scheduler
Req ID: R-21630
Your Role and Impact
The Master Scheduler serves as the operational hub between Sales, Operations, Engineering, Purchasing, Production, Vendors, and Customers. This role is responsible for managing the execution of customer orders from job release through shipment while ensuring production schedules remain on track, materials and services are available when needed, and delivery commitments are achieved.
The successful candidate will play a highly visible role across the organization, driving collaboration, resolving production risks, and supporting operational excellence.
Key Responsibilities
Production Scheduling & Order Execution
- Develop and maintain production schedules that meet customer delivery commitments.
- Review daily production progress, work center performance, and shift turnover updates.
- Coordinate job releases with Operations, Engineering, Estimating, and Purchasing teams.
- Prioritize emergency orders, expedited requests, and critical customer requirements.
- Monitor schedule adherence and proactively resolve production bottlenecks.
- Create and manage detailed schedules for complex, high-value, and long-cycle projects.
- Ensure work orders move efficiently through manufacturing and repair processes.
- Balance production capacity, labor availability, and customer priorities to maximize performance.
Cross-Functional Coordination
- Serve as the primary link between Sales, Engineering, Operations, Purchasing, Shipping, and Production.
- Lead discussions related to schedule risks, capacity constraints, and material shortages.
- Communicate project status, schedule updates, and delivery commitments to stakeholders.
- Coordinate actions required to recover delayed orders and mitigate schedule disruptions.
- Facilitate alignment between operational priorities and customer expectations.
- Escalate critical issues impacting customer deliveries and project execution.
Material & Vendor Management
- Verify materials, purchase orders, and outside services are available prior to job release.
- Work directly with suppliers and subcontractors to expedite materials and services.
- Monitor vendor performance and supplier delivery commitments.
- Escalate material shortages and supplier delays that may affect production schedules.
- Track outsourced operations and ensure work is completed according to schedule.
- Coordinate inventory availability with Purchasing and Operations teams.
Shop Floor Engagement
- Spend approximately 30-40% of the workday supporting production activities on the shop floor.
- Partner with machinists, mechanics, assemblers, supervisors, and shop leads to monitor progress.
- Identify production roadblocks and coordinate real-time solutions.
- Verify job status, priorities, and material availability throughout production.
- Support inventory accuracy and material verification efforts.
- Build strong working relationships with frontline operations personnel.
ERP & Reporting
- Maintain production schedules, work orders, and planning reports within SAP.
- Track order progression from booking through shipment and customer delivery.
- Support Bill of Material (BOM) creation, maintenance, and part number management.
- Generate reports that provide operational visibility and performance metrics.
- Monitor schedule performance and identify trends impacting delivery reliability.
Required Qualifications
- Minimum of 6+ years of experience in production scheduling, production planning, manufacturing planning, or production control.
- Experience coordinating multiple customer orders simultaneously in a fast-paced manufacturing environment.
- Strong ERP system experience, preferably SAP.
- Experience working directly with production personnel and shop-floor operations.
- Ability to manage competing priorities while maintaining customer commitments.
- Excellent problem-solving and decision-making abilities.
- Ability to analyze production schedules, capacity constraints, and operational risks.
- Experience collaborating across manufacturing, engineering, purchasing, and operations functions.
Preferred Qualifications
- Experience within pumps, rotating equipment, industrial repair, or flow control manufacturing environments.
- Knowledge of machining, welding, assembly, repair, or industrial manufacturing processes.
- Experience supporting Quick Response Centers (QRCs), engineered products, or custom manufacturing operations.
What We Can Offer You
At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
Our benefits include:
- Competitive Salary
- Medical, Dental & Vision Insurance
- Retirement Planning & Financial Wellness Resources
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Short- and Long-Term Disability
- Parental Leave
- Life, Supplemental Life, Child, Spousal, and AD&D Insurance
Benefits may vary by job, location, and/or collective bargaining agreement.
