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Toronto, Ontario, Canada
Remote only
This is a high-impact role that helps define how CoLab delivers technical value to its most strategic customers. You'll act as a dedicated technical problem-solver and trusted advisor, embedding with enterprise customers to optimize how they use CoLab—especially our AI tools.
You'll help large mechanical engineering orgs rethink how they manage feedback, data, and decision-making across design and PLM. That means getting deep into customer workflows, testing new ways of working, and building repeatable methods the rest of the team can scale.
You'll work within our forward deployed team, alongside a technical program manager, software FDE, and customer-facing teams to close technical gaps, shape product direction, and directly influence customer success. This role isn't about selling or pitching—it's about deeply understanding engineering problems and solving them alongside the customer.
You're a mechanical engineer by trade but your superpower is applying that knowledge in creative, systems-level ways. You're curious, technical, and comfortable working through ambiguity. You've likely been a design engineer or worked in a PLM-heavy environment. Maybe you've dabbled in automation, scripting, or app development for internal tools.
You don't need to be the loudest voice in the room—but you can run a sprint, lead a cross-functional project, and talk shop with both customer engineers and internal developers.
If the average person might find this job too undefined or complex, that probably excites you.
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