Important Requirements

• Must be willing to work at all four Vera Whole Health care centers:
  • Polaris
  • Dublin
  • Easton
  • Westerville
• Locations are within approximately 20 minutes of one another
• Work location schedules are provided 3-4 weeks in advance
• 1-2 years of Medical Assistant experience required
• Must have experience with:
  • Phlebotomy/lab draws
  • Injections and immunizations
  • Customer service
• Reliable attendance is essential
• Comfortable working in a fast-paced environment with multiple providers

Key Responsibilities

Patient Care

• Room patients and complete intake procedures
• Obtain and document manual vital signs in the EMR
• Assist providers during examinations and office-based procedures
• Administer immunizations, injections, and oral medications
• Perform phlebotomy and prepare specimens for laboratory testing
• Process labs, swabs, and other patient samples
• Observe and document patient responses to treatments and procedures
• Provide patient education and support preventive care initiatives
• Track referrals, preventive care needs, and follow-up items
• Conduct patient outreach related to referrals, care gaps, and records requests

Clinical & Administrative Support

• Manage provider inboxes and patient communications
• Complete prior authorizations and required documentation
• Make outgoing calls to patients regarding appointments, referrals, and follow-up care
• Document accurately within the electronic medical record (EMR)
• Assist with appointment scheduling and patient registration as needed

Clinic Operations

• Manage patient flow throughout the care center
• Prepare exam and procedure rooms using sterile and aseptic techniques
• Maintain inventory and restock clinical supplies
• Support front desk operations and answer multi-line phones when needed
• Serve as a professional representative of Vera Whole Health

Compliance & Quality

• Maintain HIPAA compliance and patient confidentiality
• Follow OSHA, CLIA, infection prevention, and safety guidelines
• Complete quality assurance controls and documentation requirements
• Participate in quality improvement initiatives

Team Collaboration

• Participate in team meetings and daily huddles
• Collaborate with providers and clinic staff to achieve patient care goals
• Support onboarding, training, and competency activities as needed
• Perform additional duties as assigned

Qualifications

Required

• 1-2 years of Medical Assistant experience
• Experience performing phlebotomy/lab draws
• Experience administering injections and immunizations
• Experience working in an EMR system
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Reliable transportation and flexibility to work at all four locations
• Must provide proof of a negative/cleared TB test completed within the past 12 months

Preferred

• Experience in primary care, family medicine, or value-based care environments
• Experience with prior authorizations and referral management
• Knowledge of sterilization, autoclaving, and infection-control practices

Benefits

Vera Whole Health offers a comprehensive benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off (PTO)
• 13 Paid Holidays

Why Vera Whole Health?

At Vera Whole Health, we are committed to transforming healthcare through patient-centered care, strong provider relationships, and a collaborative team culture. If you're a dependable Medical Assistant who values exceptional patient experiences and wants to make a meaningful impact every day, we'd love to hear from you.

Apply today and join the Vera Whole Health team!