Medical Assistant Scheduler - ENT Clinic

This job schedules and provides supervision of scheduling all patients for surgery using the Epic Optime and community hospital work flows. Maintains knowledge about Surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week. Maintains knowledge about time and staffing constraints when scheduling cases, ensures timely submission of accurate and complete payroll data for the department, coordinates surgical billing by verifying the accuracy of supply and personnel charges, corrects over and under charges and electronically transmits the daily surgery charges. Accurately enters highly technical surgical terminology, interacts with all levels of personnel including staff physicians, surgery managers, clinic schedulers, etc. and provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education 

Required - High School Diploma or equivalent

Required - Completion of a formal training program (Medical Assistant Program)

Work Experience

Required - 5 years scheduling and clinical experience
Preferred - Experience wiht surgery scheduling, in am ambulatory care setting

Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Analytical skills.
• Ability to and experience functioning independently, handling multiple tasks and prioritizing workload, working efficiently under pressure, and maintaining strict confidentiality.
• Ability to and experience taking vital signs.
• Knowledge of medical terminology.
• Good organizational skills.
• Ability to work flexible schedule, such as nights, evenings, weekends, holidays, extended shifts, etc.

Job Duties

• Expertly schedules patients using Epic Optime and community hospital workflows.
• Supports Provider/Physician throughout the patient encounter completing all appropriate medical/legal documentation.
• Assists in the daily operation of the department
• Trains and educates scheduling staff and other medical assistants.
• Provides excellent customer service by returning and documenting telephone calls with patients.
• Adapts to change in a positive, constructive manner.
• Participates in activities for professional development and maintains required clinical knowledge, technical skills, training and credentials.   
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to stand for prolonged periods of time.
Must be able to sit for prolonged periods of time.
Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.”