Medical Information Specialist Lead

Excited to grow your career? 

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! 

Our people make all the difference in our success. 

Medical Information Specialist Team Lead, Canada Remote  

 Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  

Representing clients on a variety of projects via inbound/outbound telecommunication. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

Key Objectives:  

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for program.
• Inform Supervisor and Client Account Management Team of all system failures/slow-downs.
• Assist with call monitoring; provide timely feedback to Call Center Communicators, which may include conducting an RCA/CAPA for quality concerns.
• Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements.
• Assist the management team with the compilation of individual monthly program metrics
• Disseminate all project information/directives to team.
• Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.
• Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.

Job Holder Specification:  

• High School Diploma required 

• Bachelor’s degree or equivalent work-related experience preferred.
• Ability to lead and guide others  

• Excellent verbal, written and listening communication skills. 

• Competency with a computer keyboard and mouse. 

• Pleasant telephone manner 

• Ability to join frequent meetings and calls without disruption or disconnecting 

• Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors. 

• Proficiency with Word and Excel 

• Analytical thinking, problem solving, and decision making. 

• Ability to multitask and manage multiple parallel projects with strong time management skills 

• Ability to join frequent meetings and calls without disruption or disconnecting 

Our Benefits:  

• Break paid between Christmas and New Years  

• Health Benefits as of day 1 of employment    

• Length of Service Awards  

• Quarterly Star Awards  

• Yearly Inizio Circle of Excellence Awards  

• Referral bonus 

• Library of online training courses  

Salary range: 59K- 60K CAD

About Inizio Engage :    

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.     

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.    

To learn more about Inizio Engage, visit us at:  https://inizio.health/  

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.