Merchandiser

A Merchandiser can be expected to perform the following tasks in this role as a routine part of their job:

Here's more of what you will do...

• Account Service/Inventory Support Responsibilities – Service Excellence and Operational Optimization

  Works collaboratively with the Delivery Driver, Account Manager and DSM to provide inventory support and service to assigned Large Format accounts on their scheduled delivery days.

• Responsible for all merchandising and backstock support in assigned Large Format accounts on a daily consistent basis (e.g., includes windows, shelves, displays and backstock) ensuring inventory is optimized and the account is order delivery-ready at all times to optimize Delivery Driver time in account.

• Coordinates backstock management/support and account merchandising with the Delivery Driver on assigned account delivery days.

• Unloads and moves product repetitively using appropriate equipment throughout shift while maintaining a clear, clutter-free and organized work area/backroom/sales floor in all assigned customer accounts.

• Stocks all windows, cold boxes, coolers, hot shelves and displays in retail accounts quickly and efficiently to manage inventory and selling spaces.

• Rotates product to ensure quality standards are maintained and adheres to TABC Guidelines as required.

• Works to build the customer relationship by being an observed Andrews’ team presence providing an excellent customer service experience in all assigned accounts.

• Troubleshoots and resolves account problems and/or escalates to Delivery Driver or Sales Account team as needed.

• Ensures assigned accounts are delivery ready on schedule delivery days to ensure optimization of Delivery Driver time in account.

• Account Management Support and Relationship Building – Service Excellence and Customer Experience

• Collaborates with the Account Manager to provide feedback on inventory, helps to identify selling and display opportunities and build the overall customer relationship in each assigned account.

• Responsible for all merchandising and backstock support in assigned Large Format accounts on a daily consistent basis (e.g., includes windows, shelves, displays and backstock) ensuring assigned accounts are inventory tracking and customer order ready at all times to optimize the Sales team time in account.

• Collaborates with and provides inventory input to the Account Manager on customer orders.

• Walks the account for service and merchandising opportunities and pairing with Andrews’ portfolio.

• Builds and maintains displays and executes placement of signage and other merchandising items.

• Troubleshoots and resolves account problems and/or escalates to Delivery or Account team as needed.

• Communicates any changes in the retail landscape either from competitive activity or new retail account opportunities (e.g., more display space, new locations, additional window/cooler space, new retail beer/display strategies, etc.).

• Merchandising Support Responsibilities – Service Excellence

• Performs routine merchandising activities; stocking and rotating, organizing, and refilling back stocks, cold boxes/coolers, shelves, beer caves and displays adhering to all quality and rotation policies ensuring service levels are maintained.

• Ensures service levels and compliance rates for each assigned account are met or exceeded.

• Rotates product to ensure all quality standards and compliance regulations are maintained/achieved.

• Works with Coaches/Leadership to record and track OOS in each assigned account.

• Ensures all Andrews SKUs are priced appropriately and meet standard of visibility.

• Keeps backroom and inventory areas clean and organized.  Notifies manager of any product breakage in an account.

• Completes and documents all retail calls (GoSpotCheck or other tracking tool) and provides feedback to Account Manager, Regional Merchandising Manager, Merchandising Service Manager, or DSM to ensure appropriate inventory levels and exceptional customer service in all assigned accounts.

• Checks in and out with appropriate Store representatives to inform about all work completed and ask if additional service is needed.

• Ensures service excellence in assigned accounts working collaboratively with the Delivery Driver and Sales Account team.

This list is not all inclusive of other tasks and subtasks that may be necessary in performing this role, but rather an overview of the role’s primary work tasks. Here at Andrews, we always step outside of our normal responsibilities to assist each other and effectively care for Customers.

Here's what you must have to be considered for this role...

• Current Valid Driver License

• Must Have Dependable Vehicle to Use During Daily Shift; Must Carry Required Level of Insurance

• Ability to Perform Basic Math and Write Legibly

Here's what we hope you will have...

• High School Graduate or Equivalent Certificate

• Previous Distribution Business Experience or Other Consumer Product Goods (CPG) Experience

• Previous Beer Industry Experience

• Proven Communication Skills

PHYSICAL REQUIREMENTS & ESSENTIAL FUNCTIONS

• Ability to stand and walk for extended periods of time.

• Ability to pull/push a load up to 100 lbs.

• On Premise:  Requires heavy and repetitive lifting/placement of products up to 165 lbs.

• Off Premise:  Requires heavy and repetitive lifting/placement of products up to 55 lbs.

• Bends, stoops, squats, kneels, crouches, crawls, climbs ladders and stairs, stands, walks, and turns/pivots frequently throughout duration of workday. 

• Requires ability to tolerate working in an environment with inside/outside ambient/extreme temperatures.

• Must be able to work in noisy and crowded environments.

• Driving may be required during the workday.

• Ability to use a personal computer for tasks such as communicating via email, inputting data and other forms of documentation using company and industry software.

• Ability to speak, hear, and see is required to communicate with employees, and to operate varied machinery, equipment, computers and vehicles.

• Hand-eye coordination and fine manipulation skills are necessary to operate computers and various facility machinery and equipment.

• Ability to perform job functions in compliance with company policies and procedures, including safety policies and best practices.

• Must be able to maintain a current/valid driver's license.

• Must maintain regular and punctual attendance.